Manager, Omnichannel Pharmacy Experience

CVS Health • Woonsocket, RI

2d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Are you passionate about making a difference in the lives of others, being recognized for your talent and expertise in making solid business decisions, while shaping the future of healthcare? Consider joining as a Manager on the Omnichannel Pharmacy Experience team! The Manager, Omnichannel Pharmacy Experience, will be responsible for executing our omnichannel pharmacy strategy as it relates to clinical support and creating simplicity for our patients to manage their prescriptions and overall health. You will be an instrumental member of a high-performing team focused on developing and scaling high-impact products and services aimed at improving the CVS Health customer experience. You will play an integral role in enhancing the customer experience by enabling seamless navigation of pharmacy across different channels. This position requires strong collaboration skills as it is necessary to work cross functionally and influence our internal partners, store teams & field leadership. Some of the key partners you may work with include Digital, IT, Pharmacy Operations, Patient Safety, Legal, & Field Leadership. In this exciting role, you will: Develop business cases informed by qualitative and quantitative insights, create then execute test-and-learn opportunities designed to validate assumptions and demonstrate value in scaling an opportunity with a customer-first mindset Design and implement processes and systems for scaled implementation of successful pilots and track progress against key milestones, including senior leadership readouts and program value reporting Be the business lead for select customer digital experiences that make it easy for patients to manage their overall health Be agile and dive into products that are in different phases of the product development lifecycle to support continued execution of initiatives and become the subject matter expert to inform the path forward Collaborate effectively with key stakeholders across business units, tailoring communication as appropriate to the audience and exercising the ability to impact and influence to drive innovation Conduct analyses (e.g. root cause investigations, problem solving), articulating conclusions and making recommendations to leadership concisely in a variety of formats

Requirements

• 2+ years of experience within product management, strategy, operations, consulting, retail pharmacy, or a similar field within a highly regulated industry
• Ability to travel up to 10% of time for meetings, events, etc.
• Strong organizational and work planning skills and ability to manage multiple priorities independently
• Strong problem-solving and critical thinking skills
• Ability to identify, analyze and solve practical problems; adjusting priorities as needed and meeting deadlines
• Results-oriented; possess ability to set the right expectations based upon the timelines and workload of cross functional stakeholders; drive the project and keep others on task to meet goals
• Independent, curious, and eager to tackle a wide variety of problems and able to quickly develop deep knowledge and understanding of new domains
• A positive, team-oriented mindset with a willingness to work on multiple work streams and support tasks that may not be in your immediate portfolio

Nice To Haves

• Comfortable speaking and presenting in group environments and with senior leaders
• Experience in influencing without authority
• Advanced degree preferred (e.g., PharmD, MBA)

Responsibilities

• Develop business cases informed by qualitative and quantitative insights, create then execute test-and-learn opportunities designed to validate assumptions and demonstrate value in scaling an opportunity with a customer-first mindset
• Design and implement processes and systems for scaled implementation of successful pilots and track progress against key milestones, including senior leadership readouts and program value reporting
• Be the business lead for select customer digital experiences that make it easy for patients to manage their overall health
• Be agile and dive into products that are in different phases of the product development lifecycle to support continued execution of initiatives and become the subject matter expert to inform the path forward
• Collaborate effectively with key stakeholders across business units, tailoring communication as appropriate to the audience and exercising the ability to impact and influence to drive innovation
• Conduct analyses (e.g. root cause investigations, problem solving), articulating conclusions and making recommendations to leadership concisely in a variety of formats

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees