Manager OMH CR- Housing Services

Family Residences and Essential Enterprises, Inc.•Massapequa, NY

6d•Onsite

About The Position

Enjoy making a difference? Join the team at FREE, enriching the lives of others, one individual at a time. Family Residences and Essential Enterprises, Inc. (FREE) benefits and proudly supports more than 4,000 individuals with intellectual / developmental disabilities, mental illness and traumatic brain injury. It is the mission of FREE to support people of all abilities reach their full potential and thrive in their communities. FREE provides a diverse array of supports and services including: housing; recovery services; transition to work; employment; day, community and family services; respite; crisis services; education and after school support; specialty health services; and advocacy. POSITION SUMMARY The Residential Manager ensures that the needs of the people supported in the program are met through a person-centered, collaborative approach. This includes promoting and protecting individual rights, supporting health and safety, and partnering with individuals to identify and achieve personal outcomes. The Residential Manager leads a team of Direct Support Professionals (DSPs) and other specialized support staff and collaborates with clinical providers to develop, implement, and document individualized plans of care in a timely and accurate manner. In some programs, the Residential Manager also supervises Assistant Managers or Lead Staff to support daily operations and staff oversight.

Requirements

High School Diploma or equivalent required
For OMH, the following years of experience are required for each education level: High school diploma or equivalent and a minimum of five (5) years’ experience working with individuals with developmental and intellectual disabilities and/or mental health disorders Associate’s degree in a human service-related field and a minimum of three (3) years’ experience working with individuals with developmental and intellectual disabilities and/or mental health disorders A bachelor’s or master’s degree in a human service-related field and a minimum of two (2) years’ experience working with individuals with developmental and intellectual disabilities and/or mental health disorders
Valid CPR/FA certification required (provided upon hire as needed)
Valid TRUST certification required (OMH Only – must be obtained within 120 days of hire)
Fundamental computer skills with the ability to learn and use various applications
Proficient writing skills with grasp of basic grammar and spelling
Knowledge of applicable OPWDD or OMH regulations regarding residential services
Must be efficient, well organized, and have excellent communication and interpersonal skills
Ability to problem-solve and address conflicts and concerns within assigned program(s)
Effective decision-making and time management skills
Demonstrated ability to work in a team environment with flexibility, keeping others informed and anticipating needs is essential
18 years of age or older
Valid Driver’s License and satisfy criteria to be an agency driver required
Ability to be on-call
Ability to work a flexible schedule based on program needs
Employee is required to sit, walk and stand for prolonged period of time (at least 8 hours)
Employee is required to effectively communicate both verbally and in writing
Employee is required to operate standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Employee is required to bend, stoop, kneel, crouch or stand on a stool as needed
Employee is required to be able to lift 50 pounds at a time

Nice To Haves

One (1) year of supervisory experience for both OPWDD and OMH is preferred.
Internal and external candidates with less than one year of supervisory experience will need to successfully complete internal management and supervisory skills training within 120 days of hire or transfer into the role. For any candidate with one or more years of supervisory experience, this is highly preferred.

Responsibilities

Works in partnership with the people we support to ensure that their rights, health, safety and personal outcomes are being supported at all times.
Advocates with the people we support in a variety of situations.
Works with the people we support to teach them new life skills.
Assists the people we support to overcome barriers and challenges to establish and maintain a network of relationships and valued social roles.
Maintains ongoing communication with the individual, family members and other collateral providers involved with the program and individuals served.
Possesses and uses general business operations knowledge to guide the team and the program and ensure successful servicing of people we support.
Exercises discretion and independent judgement with respect to matters of significance to ensure smooth running of operations.
Manages personnel by supervising, training, evaluating, and observing assigned team members.
Interviews, hires, develops and retains high quality staff.
Works in partnership with external providers (employers, day services, etc.) to ensure that all supports and services provided are in alignment and designed to meet the needs of the people living in the residence.
Prevents, recognizes, and reports abuse toward the people we support.
Ensures residence and individual finances are balanced and in compliance.
Covers DSP/MSS/DSS/MHSS responsibilities as needed.
Ensures all team members in the residence are fulfilling the roles and responsibilities of their positions by providing supervision and guidance to all team members working in the residence on an ongoing basis.
Addresses performance issues through performance improvement or corrective action measures.
Reviews and approves employee timesheets and time-off requests for the residence.
Coordinates staffing schedules to maintain required staffing levels and ensure the needs of individuals supported are met.
Ensures that the residence, including the external property, is clean, safe and attractive at all times.
Ensures that all required documentation (paper and electronic) is completed/processed appropriately, in a timely manner, and meets quality and compliance thresholds.
Performs other duties as assigned.
Always communicate in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community.
Complies fully with FREE’s confidentiality policies by holding in strictest confidence all information pertaining to members, residents, the people we support and their families, clients, providers, contractors, and employees.
Meets all safety training requirements; adheres to all safety policies and reports any and all unsafe conditions; takes measures to prevent accidents and/or eliminate conditions that pose a safety or health risk.
Coordinates, supports, attends and participates in all required events/ meetings/ reviews/ committees, including ones outside of standard working hours.
Meets all job requirements and stays in compliance.
Adheres to FREE’s standard of ethical behavior as outlined in the Employee Handbook and Code of Conduct as well as applicable laws and regulations.
Ensures compliance with FREE policies, procedures, and operating standards.
Implements a continuous quality improvement process for department services and administrative functions.
Assists in the development, implementation and administration of Human Resources policies and programs including compliance with Equal Employment Opportunities and Affirmative Action Programs.