Manager, Office Management

Service Experts•Bluffton, SC

19h•Onsite

About The Position

The Manager, Office Management leads the Office Management team by defining objectives, priorities and deadlines required to meet short term goals and objectives. This role is responsible for the success of each team member and typically manages the work efforts of supervisors/individual contributors. Service Experts Heating & Air Conditioning, headquartered in Richardson, TX, provides HVAC and plumbing maintenance and repair to homes and businesses. The company emphasizes a strong focus on the customer experience and aims for growth, striving to be the best and biggest in its markets. Service Experts is committed to providing employees with training, support, and opportunities for unlimited professional growth, while maintaining an unwavering commitment to its customers.

Requirements

6+ Years of accounting experience and one year of supervisory or leadership experience required
Bachelor’s Degree
Capable of maintaining confidentiality regarding employee records and other sensitive data
Proficiency with Windows, MS Office Suite and Internet Explorer required
Proven written and verbal communication, time management, and problem-solving skills
Ability to work in a demand service, fast paced, multitasking environment both as a Team and independently

Nice To Haves

Service Industry experience a plus

Responsibilities

Plans, coordinates and directs the overall operations of the Admin Department
Maintains inventory/working capital spreadsheet record of usage of consigned inventory; creates purchase orders in designated system as inventory is used; reconciles available consigned inventory to usage spreadsheet, and reconciles invoices to purchase orders for consigned inventory
Oversees Accounts Receivable compliance with collection policies of center and contacts delinquent accounts for collection
Generates various systems reports in order to document and update status of center activities
Oversees and ensures all SOX procedures are followed and that all required files and documents are in place and correct
Handles customer service complaints in a professional manner with the focus on “more than satisfied customers” in all decisions
Maintains local assets assigned to the center (vehicles, FAST devices, computers, facility, etc.) and coordinates with General Manager as appropriate
Provides leadership, direction and support to their team and others in the center
Ensures work is conducted in compliance with state and local regulations and in accordance with licensing requirements
Reviews timesheets for completeness, correctness and required approvals prior to faxing to appropriate corporate personnel for entry into time-keeping system
Calculates piece rate payments due in accordance with piece rate program and gathers data relating to spiffs/commission payments due in order to complete spread
Reviews team performance against job role responsibility and recommends improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action
Recruits and participates in the interview process to successfully fill open position(s)
On-boards new employee(s) regarding job expectations, company policies, payroll document collection and benefit information when eligible
Handles customer issues, complaints or concerns, from a diverse customer population, requiring supervisor involvement
Answers phones during busy season or manpower shortages
Performs other duties as assigned