Manager, Offers Product Development, Global Loyalty

Mastercard•St. Louis, MO

38d

About The Position

Mastercard Offers delivers insight-driven targeted and un-targeted offers to brands and consumers around the globe, creating unparalleled preference and engagement that is a key contributor to Mastercard’s Data & Services organizational growth and success. The Offers product aggregates offers from multiple sources and uses a cardholder’s past spend and transaction history to rank and determine the most relevant offers for each individual cardholder. As a member of the Product Development team, you will focus on building the features and capabilities that help programs connect cardholders to merchant brands via our partner publishing channels. Specifically this role be responsible for driving capabilities and initiatives around maximizing cardholder engagement with the program and creating a best-in-class user experience.

Requirements

Advanced experience as a Product Manager, Product Marketing Manager, or related.
Owning end-to-end product roadmap strategies, definition, and product lifecycle from idea to requirements to sizing to delivery and maintenance.
Very comfortable using product lifecycle management tools to facilitate product development discipline (such as JIRA, ALM, Aha or New Relic)
Working with engineering teams in scrum or agile methodologies to ensure clarity for predictive delivery
Passionate about writing Business Requirement Docs, Product Requirement Docs, or User Stories to ensure good product development
Being a product manager with APIs and Front-End experience
Passionate about organization and inter-dependency mapping, ensuring successful release planning and delivery across teams
Experience working with UX designers or agencies in creating user/consumer portals/sites/apps
Proficiency with Microsoft Tools (i.e., PowerPoint, Excel, Teams,)

Nice To Haves

Ad Tech/Mar Tech, and Front-End UIs
Understanding of cloud technologies and services
Identifying, sourcing, and working with 3rd party providers or vendors
Working for a global, highly matrixed organization that regularly interacts with various regions in different time zones.

Responsibilities

Drive initiatives to grow revenue and consumer engagement in the Loyalty Offers space
Has visibility into the design of the customer journey and will work with both in house UX designers and 3rd party partners to create and optimize a best-in-class user experience
Collaborate with Commercialization and Market Enablement teams to identify and create the various consumer touch points that drive the optimal engagement experience
Make use of research, consumer user studies, metrics and competitive analysis to understand the business needs and identify any product gaps
Collaborate closely with Engineering, Sales, Marketing, and Strategy teams to develop comprehensive product roadmaps and delivery plans that include incremental value release points
Work with the Go-to-Market and Strategy teams in designing tests and experiments to drive acquisition and activation funnels
Make trade-off decisions for product features, ensuring stakeholders are kept abreast of changes
Use runtime metrics of their services in market as a feedback loop into the backlog and balance the priorities against new feature requests
Own the product requirements, delivery to markets, and ongoing support of your feature areas

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement

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