The position involves managing the planning, coordination, and evaluation of volunteer programs across all sites of the museum. The role supports volunteers and staff by overseeing recruitment, training, scheduling, and performance processes to ensure effective and meaningful participation. Responsibilities include leading the development and daily management of volunteer programs, establishing policies that promote diversity and inclusion, collaborating with departments to assess volunteer needs, and maintaining a robust volunteer recognition program. The role also involves managing the volunteer database and representing the museum at local and national forums.