Manager of Transporter Compliance, Engagement, and Training

RunBuggy OMI • Tempe, AZ

31d • Onsite

About The Position

About Us: RunBuggy is the most technically advanced automotive logistics platform on the market. Period. Backed by Porsche Ventures and Hearst Ventures, RunBuggy is transforming the way cars move. Our cutting-edge technology is trusted by some of the largest OEMs, captive finance companies, and automotive lenders in the world to streamline vehicle transportation at scale. RunBuggy’s end-to-end platform connects car shippers and haulers in real time - eliminating the friction of traditional load boards and costly custom software. For shippers, RunBuggy integrates directly into existing management systems, reducing transportation costs and accelerating delivery timelines. For transporters, we offer a smarter, more profitable way to find, accept, and manage loads - all from a single app. Since launching in 2019, RunBuggy has grown to over 150 team members, facilitated the movement of hundreds of thousands of vehicles, and attracted tens of thousands of transporters across the U.S. We’re not just building a better logistics platform - we’re redefining the future of automotive transportation. About the Role: Are you passionate about driving operational excellence and building high-performing teams? We’re seeking a dynamic leader to fill the role of Manager, Transporter Compliance, Engagement, and Training . In this role, you’ll: Ensure transporter account support meets and exceeds service level expectations. Maintain exceptional customer service standards. Lead and develop a team of compliance and training specialists, providing strategic direction, coaching, and support. Collaborate across departments to solve operational challenges and drive continuous improvement. Align team efforts with organizational goals to achieve outstanding results. If you thrive in a fast-paced environment and are committed to fostering a culture of accountability and growth, we invite you to apply!

Requirements

• 5+ years of experience in transportation compliance, logistics operations, or fleet management, with supervisory responsibility.
• High school diploma required.
• Bachelor's degree preferred.
• Proven ability to lead teams, drive process adherence, and deliver results in a fast-paced environment.
• Strong problem-solving, organizational, and communication skills.
• Ability to work flexible hours, including weekends and holidays as needed.
• Compliance & Regulatory Expertise Deep understanding of DOT, FMCSA, and state-level transport regulations.
• Experience developing and enforcing compliance frameworks.
• Risk assessment and mitigation strategies.
• Data & Process Analysis Ability to analyze transport data to identify compliance gaps and trends.
• Familiarity with SaaS platforms and transport management systems (TMS).
• Process optimization and workflow automation.
• Stakeholder Engagement Strong relationship-building skills with carriers, shippers, and internal teams.
• Experience leading engagement initiatives and feedback forums.
• Excellent communication and conflict resolution abilities.
• Training & Enablement Instructional design and training program development.
• Experience with Learning Management Systems (LMS).
• Facilitation of workshops, onboarding, and certification programs.
• Cross-Functional Collaboration Ability to work with legal, product, operations, and customer success teams.
• Strategic thinking and alignment with organizational goals.
• Project management and change leadership.
• This is an in-office position, 5 days a week in Tempe, AZ.
• Could include travel outside of Arizona for conferences, team events, etc. (<5%).

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Transporter Compliance, Onboarding, Engagement, and Training - Operations Performance Achieve annual, quarterly, monthly, weekly, and daily operations metrics and KPIs.
• Strategic Leadership & Work Structuring Translate strategic direction and goals from the Director into actionable plans for the Operations team.
• Collaborate with fellow managers to prioritize, align, and configure the system of people and processes.
• Structure work, assign tasks, allocate resources, and ensure the successful execution of operational goals.
• Own the results of the Transporter Compliance team and drive accountability for outcomes.
• Develop and empower team members, leads, and supervisors to achieve performance targets through coaching, training, and recognition.
• Foster a proactive, high-performance team culture focused on continuous improvement and customer satisfaction.
• Performance Monitoring & Accountability Track individual and team performance against daily/weekly targets.
• Use dashboards and supervisor spot checks to ensure compliance and identify areas for improvement.
• Maintain clear checks and balances for all operational processes.
• Continuous Improvement & Collaboration Collaborate across teams (Delivery Ops, Customer Success, Sales, Security) to resolve issues and optimize workflows.
• Lead process reviews and contribute to operational best practices.
• Analyze feedback and operational data to drive improvements in customer satisfaction and operational efficiency.
• Team Leadership & Development Coach and develop team members through targeted training, feedback, and performance reviews.
• Design and manage schedules to ensure seamless coverage and service continuity.
• Foster a positive, accountable, and growth-oriented team culture.
• Managing In-Office Staff Oversee daily attendance and punctuality of in-office team members.
• Foster a positive and collaborative office culture aligned with company values.
• Ensure compliance with office policies, procedures, and safety standards.
• Coordinate workspace logistics, including seating, equipment, and supplies.
• Support in-office team development through coaching, training, and engagement initiatives.
• Other Other duties as assigned.

Benefits

• Market-competitive pay based on education, experience, and location.
• Highly competitive medical, dental, vision, Life w/ AD&D, Short-Term Disability insurance, Long-Term Disability insurance, pet insurance, identity theft protection, and a 401(k) retirement savings plan.
• Employee wellness program.
• Employee rewards, discounts, and recognition programs.
• Generous company-paid holidays (12 per year), vacation, and sick time.
• Paid paternity/maternity leave.
• Monthly connectivity/home office stipend if working from home 5 days a week.
• A supportive and positive space for you to grow and expand your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 101-250 employees