Manager of Support Services

United Electric Supply • New Castle, DE

13h

About The Position

This role is responsible for managing United’s OnSite Vendor Managed Inventory (VMI) program, including trailers, job boxes, and customer storerooms. The position supports customers and the sales team by coordinating setup, inventory parameters, labeling, and service invoicing to ensure smooth operations and a strong customer experience. This individual will also partner with Outside Sales to promote Support Services offerings, manage container rentals, and support reporting and strategic initiatives that help grow and improve our service programs.

Requirements

• Organizational and time management
• Customer/client focused
• Excellent interpersonal and communication skills.
• Ability to work well under pressure
• Microsoft suite proficiency
• Minimum High School Diploma: Associates Degree or equivalent education preferred
• Business Acumen
• Experience in effective conflict resolution.

Responsibilities

• Manage United OnSite VMI Program (trailers, job boxes, storerooms)
• Responsible for selling and set-up.
• Prepare labels.
• Enter customer ship to.
• Load part numbers and order parameters.
• Invoice customers for services.
• Manage container/trailer rentals.
• Invoicing and coordinating transportation.
• Traveling with Outside Sales Reps to discuss Support Services offerings.
• Responsible for internal reporting.
• Develop, communicate and implement departmental strategic plan.
• Performs other duties as obvious or assigned.

Benefits

• Health, Dental, and Vision Insurance
• Disability Insurance and Life Insurance
• 401(K) and Stock Ownership
• Paid Vacation and holidays
• Educational Benefits
• Wellness Programs
• Work/Life Balance
• Eligible for Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED