Manager of Student Information Functional Operations, Information Technology [R0149429]

University of Nevada Las Vegas•Las Vegas, MD

13d

About The Position

The University of Nevada, Las Vegas invites applications for Manager of Student Information Functional Operations, Information Technology [R0149429]. ROLE of the POSITION The Manager of Student Information Functional Operations plays a key role in the leadership of UNLV's student information systems (branded as MyUNLV, powered by Oracle PeopleSoft Campus Solutions), with responsibility for managing the functional operations and ensuring MyUNLV effectively supports university administrative and academic objectives. This position provides leadership, oversight, and subject matter expertise for the functional configuration and business process alignment all Campus Solutions modules—Admissions, Recruitment, Registration, Financial Aid, Academic Advising, Student Financials, and Campus Community. The Manager reports to the Senior Director of Student Information and Systems Design and leads the functional lead/business analyst team. This position does not have supervisory responsibility over technical developers, the integration team or reporting specialists but works closely with those teams to coordinate efforts and align technical activities with functional needs. The Manager serves as a key liaison between campus business units and the functional support team, gathering requirements, managing functional enhancement requests, ensuring that delivered solutions requirements, overseeing system testing, and promoting best practices in the use and configuration of Campus Solutions. This position is integral to supporting the university’s enrollment goals, regulatory compliance, and student success initiatives through thoughtful stewardship of functional SIS operations. The Manager ensures functional configurations and processes within MyUNLV align with institutional policies, data security standards, and system best practices. They supervise a team of functional and business analysts, providing direction, support, and professional development to foster a collaborative, service-oriented environment. The Manager works closely with stakeholders to communicate functional system updates, coordinate testing and training, and incorporate feedback into system improvements, helping ensure that changes are well understood and effectively implemented across campus. Customer Service Expectations: This position is responsible for maintaining a customer-focused approach in all duties, ensuring professional, timely, and effective interactions with internal and external stakeholders. To provide excellent service the employee will: listen to customers and understand their needs; help customers solve problems; demonstrate an eagerness to help; exhibit a professional disposition; be approachable, respectful, and team-oriented; take ownership of inquiries and assignments; provide updates for customers; and be familiar with the basic operations of the university in order to understand customer needs better. PROFILE of the OFFICE OF INFORMATION TECHNOLOGY With a focus on excellent customer service, UNLV Information Technology (UNLV IT) provides a full range of IT services, from leadership and enterprise solutions to training and support, for our students, faculty, and staff. As a partner in teaching, learning, research, and administration at a Top-Tier university, we are seeking team members who value innovation, collaboration, and excellence. We believe that every person brings unique experiences and perspectives that strengthen our team and help us serve UNLV’s broad community with empathy, which is a key to our success. Applicants seeking a values-driven environment that celebrates individuality and that are committed to service are highly encouraged to apply.

Requirements

an earned Bachelor’s degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) in Computer Science, Information Systems, Business Administration, Higher Education Administration, or a related field
a minimum of 5 years of experience in managing or supporting enterprise information systems, with at least 3 years specifically in a student information system environment (Oracle PeopleSoft Campus Solutions preferred)
demonstrated success in leading or participating on projects or teams for system implementation, upgrade, modifications, or enhancements
substantial exposure to the functional operations of key student services (e.g., admissions, registration, financial aid)
familiarity with the technical underpinnings of an ERP system like Campus Solutions
Credentials must be obtained prior to the start of employment
Comprehensive knowledge of student administration functions in higher education, including admissions, enrollment, registration, financial aid, and advising
In-depth understanding of PeopleSoft Campus Solutions functionality in modules such as Campus Community, Student Records, Academic Advising, Financial Aid, and Admissions
Awareness of compliance and regulatory requirements affecting student systems (e.g., FERPA, Title IV, IPEDS)
Familiarity with business process documentation and user support best practices
Demonstrated ability to manage system configuration, test scenarios, quality assurance, monitoring, and user support
Strong written and verbal communication skills
Skill in leading a team, conducting performance reviews, and building team capability
Excellent organizational skills, with the ability to balance multiple priorities
Strong analytical and problem-solving skills, with the ability to assess functional issues and collaborate across teams to implement effective, student-centered solutions
Ability to lead and collaborate across cross-functional teams and campus departments
Ability to interpret complex business needs and translate them into system configurations
Ability to analyze, troubleshoot, and resolve functional system issues
Ability to lead initiatives for continuous process and system improvement

Nice To Haves

Over 7 years of experience in higher education information technology, including functional experience with Oracle PeopleSoft Campus Solutions
Experience at an institution similar in size and complexity to UNLV (R1 research university with a diverse student population)
Direct experience with Oracle PeopleSoft Campus Solutions 9.2 (student administration modules) and Student Financial Planning or other cloud-based ERP student information system solutions
Leadership or active participation in a major upgrade or module implementation in PeopleSoft Campus Solutions or Oracle Student Financial Planning
Experience with ancillary systems (e.g., CRM systems such as Salesforce, learning management systems, degree audit tools, data warehouses) and their integration with a SIS
A Master’s degree in a relevant field (e.g., MBA, M.Sc. in Computer Science, M.Sc. in Information Systems, or M.S./M.Ed./Ph.D. in Higher Education) is highly desirable, as it demonstrates advanced expertise in organizational leadership and technology management
Understanding of how student systems interact with ancillary systems (CRM, learning management systems, degree audit tools, Workday, etc)
Awareness of PeopleSoft Fluid UI and other evolving Oracle capabilities and cloud solutions
Experience using PeopleSoft tools and functionality such as PS Query, Oracle SQL, Oracle Notification Framework, Integration Broker, etc
Familiarity and experience with project management methodologies and tools
Ability to advocate for students and other users while balancing system constraints and compliance needs
Ability to work in a fast-paced, deadline-driven environment with resilience and adaptability

Responsibilities

managing the functional operations and ensuring MyUNLV effectively supports university administrative and academic objectives
providing leadership, oversight, and subject matter expertise for the functional configuration and business process alignment all Campus Solutions modules—Admissions, Recruitment, Registration, Financial Aid, Academic Advising, Student Financials, and Campus Community
leading the functional lead/business analyst team
serving as a key liaison between campus business units and the functional support team, gathering requirements, managing functional enhancement requests, ensuring that delivered solutions requirements, overseeing system testing, and promoting best practices in the use and configuration of Campus Solutions
supporting the university’s enrollment goals, regulatory compliance, and student success initiatives through thoughtful stewardship of functional SIS operations
ensuring functional configurations and processes within MyUNLV align with institutional policies, data security standards, and system best practices
supervising a team of functional and business analysts, providing direction, support, and professional development to foster a collaborative, service-oriented environment
working closely with stakeholders to communicate functional system updates, coordinate testing and training, and incorporate feedback into system improvements, helping ensure that changes are well understood and effectively implemented across campus
maintaining a customer-focused approach in all duties, ensuring professional, timely, and effective interactions with internal and external stakeholders