Manager of Strategy and Operations

Author Health, LLC

About The Position

At Author Health, we’re revolutionizing how mental health care is delivered, and we want you to be part of it! Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults. We don’t just treat symptoms. We treat people — fully, holistically, and with heart! Through our virtual-first, innovative care model, we deliver community-based wrap-around outpatient mental health care inclusive of psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to keep patients out of the hospital and empower them to live healthier, more connected lives. At Author, inclusivity isn’t a checkbox. It’s how we build trust and drive better outcomes! We honor the unique cultures, identities, and stories that shape every patient’s experience, and we’re creating a workplace where team members can show up as their full selves, too. If you’re driven by purpose, ready to shake up the status quo, and eager to make a real impact in people’s lives, we’d love to meet you. Let’s build the future of mental health care together!

Requirements

Passion for contributing to the dynamic and fast-paced environment of an early-stage healthcare startup.
Genuine interest in the innovative and evolving landscape of healthcare technologies and solutions.
Strong analytical thinking, data analysis, and project implementation skills.
Expertise in Excel/Google Sheets for financial or operational modeling (e.g., building projections, using pivot tables, and data visualization)
Proactive, self-motivated, and adept at working independently and collaboratively.
Proficiency in Google Suite with a demonstrated ability to quickly learn new technology tools.
3+ years of experience in strategy or operations roles, with healthcare strategy or operations experience strongly preferred.
Demonstrated ability to solve complex problems using data-driven approaches.
Excellent organizational, communication, and relationship-building skills to work effectively across teams.
Experience driving alignment in cross-functional environments.

Responsibilities

Manage and execute key strategic initiatives, ensuring alignment with organizational goals and priorities.
Identify inefficiencies in clinic and care management workflows and implement process improvements to enhance scalability, reliability, and efficiency.
Use data and analytics to identify trends, optimize operations, and drive evidence-based decision-making.
Develop and maintain detailed documentation of workflows, processes, and operational policies.
Facilitate the sharing of new processes across teams to ensure alignment and consistency company-wide.
Identify and implement solutions to enhance efficiency, scalability, and the reliability of PHM and CCM processes.
Assist in supporting clinical and care management teams with administrative tasks for onboarding, offboarding, and performance management.
Lead end-to-end execution of cross-functional initiatives, ensuring timely delivery and measurable outcomes.
Partner with the care management team and other departments to identify operational challenges and develop actionable solutions.
Develop, implement, and oversee workflows for PHM and CCM programs to improve operational efficiency and program effectiveness.
Collaborate with the product team to relay team feedback and observations, supporting the design and implementation of in-house technology solutions.
Track and communicate project progress, barriers, and achievements to stakeholders and leadership.
Prepare and deliver project reports and updates to leadership, highlighting outcomes, insights, and areas for improvement.
Analyze operational data to identify areas of improvement, inform decision-making, and measure the impact of initiatives.
Create dashboards and reports to monitor key performance indicators (KPIs) across clinic operations and work with division heads to assist in interpreting information, including supporting the output of quarterly bonuses for staff.
Work with data to create and maintain dashboards and reports to monitor key performance indicators (KPIs) for PHM and CCM programs.
Provide actionable insights and recommendations to leadership to support strategic planning and operational enhancements.
Lead monthly productivity forecasting, modeling clinical capacity against projected patient volume to inform hiring needs and caseload distribution.
Work closely with multiple stakeholders, including clinical, product, and operational teams, to align efforts and ensure seamless coordination.
Act as a liaison between teams to drive effective communication and ensure shared goals are achieved.
Champion a culture of continuous improvement and exceptional patient care throughout the organization.
Collaborate with cross-functional teams to execute initiatives and support the scalability of PHM and CCM programs.