Manager of Strategic Accounts (3PL / Freight Brokerage)

New Age Logistics•Lakeland, FL

16d•$100,000 - $115,000•Onsite

About The Position

Are you a strategic, relationship-driven leader who thrives on driving growth and shaping the future of client partnerships? At New Age Logistics, we’re seeking a Manager of Strategic Accounts to lead our account management team and spearhead the success of our most valued customers. In this high-impact role, you’ll combine strategy, leadership, and operational excellence to strengthen client relationships, expand revenue, and deliver measurable business results. The Manager of Strategic Accounts will serve as both a trusted advisor to executive-level clients and an internal champion, shaping account strategy, standardizing best practices, and collaborating cross-functionally with Operations, Finance, and Leadership. This role is ideal for a business-minded leader who thrives in a fast-paced, analytical environment and is motivated by building long-term client partnerships that deliver measurable results. The Manager of Strategic Accounts is a leadership position responsible for driving growth, retention, and customer satisfaction across our portfolio of high-value accounts. You’ll lead a team of talented Account Managers, providing direction, mentorship, and strategic vision while collaborating with internal stakeholders across Operations, Sales, Finance, and IT. This is an exciting opportunity for a business-minded leader who excels at both relationship-building and analytical thinking — someone who sees the big picture, acts with urgency, and brings innovative ideas to life.

Requirements

High school diploma or equivalent
5+ years of 3PL sales and operations experience
2+ years in a leadership or mentoring capacity
Proven experience in leading account management teams and overseeing strategic client portfolios
Proficiency in Microsoft Office Suite, with advanced Excel and data analysis skills
CRM proficiency (Salesforce, HubSpot, or equivalent)
Exceptional leadership and interpersonal communication skills
Strong analytical and problem-solving abilities
Ability to influence and drive alignment across departments
Proven success in developing scalable client engagement strategies
Ability to manage multiple priorities under pressure and within tight deadlines
High emotional intelligence and executive presence
Strong presentation and reporting capabilities
Travel is required based on operational and customer needs

Nice To Haves

Bachelor’s degree in Business, Supply Chain, or related field
PMP Certification
Six Sigma
8+ years of experience managing national or enterprise-level accounts
Experience in change management and implementing cross-functional initiatives
Full truckload (FTL) expertise
Bilingual, English/Spanish

Responsibilities

Lead, mentor, and inspire a team of Account Managers to achieve revenue, growth, and retention goals
Develop and implement best-in-class practices for client engagement, performance tracking, and account planning
Serve as the primary contact for enterprise-level clients and C-suite relationships
Oversee strategic account plans, ensuring long-term success and profitability for each client
Partner with the President of New Age Logistics and other leaders to drive strategic initiatives and operational improvements
Analyze account profitability, develop account-specific growth strategies, and drive renewal and expansion opportunities
Lead Quarterly Business Reviews (QBRs) and present key insights to both clients and internal executives
Drive cross-functional collaboration to ensure seamless service delivery and customer satisfaction
Champion innovation by identifying emerging market opportunities and developing strategies to stay ahead of the competition.
Conduct regular team meetings to review pipeline performance, client satisfaction, and strategic initiatives
Foster multi-level client relationships, including engagement with executive leadership (C-suite)
Proactively assess customer business needs and lead cross-functional initiatives to enhance value delivery
Partner with Sales and Operations to identify and pursue new strategic customers and markets
Shape internal projects that improve efficiency, scalability, and the overall client experience
Act as a liaison between internal stakeholders and external clients to resolve complex issues and support strategic decision-making
Develop and maintain KPIs for strategic accounts and team performance
Prepare and present monthly, quarterly, and annual forecasts and performance reports to executive leadership
Utilize data-driven insights to inform decision-making and continuously improve account management processes

Benefits

Individual Coverage Health Reimbursement Arrangement (ICHRA)
Dental and Vision Insurance
Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
Company Paid Short Term Disability Insurance
Company Paid Long Term Disability Insurance
Hospital Indemnity Insurance
Long-Term Care Insurance Program
Supplemental Term Life Insurance
Accident Insurance
Critical Illness Insurance
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Health Savings Account (HSA)
401K with up to 4% Employer Safe Harbor Matching
Paid Vacation
8 Paid Holidays
1 Floating Holiday
Identity & Fraud Protection
Pet Insurance
Paid on a weekly basis!
Employee referral bonus program ($500)
The opportunity to work with good humans!