Manager of Social Work & Care Coordination

HealthPoint•Renton, WA

42d•$86,620 - $139,460•Onsite

About The Position

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care. The Manager of Social Work & Care Coordination is responsible for providing programmatic and clinical direction, oversight, and guidance to diverse teams of Care Coordinators and Social Workers who serve populations of patients with complex psychosocial and medical conditions. The Manager is responsible for monitoring and evaluating team, program and contract performance as defined by quality of care, compliance, financial indicators, and sustainability metrics and adjusting programs, services, and staffing accordingly. Compensation is dependent on skills and experience.

Requirements

Master's Degree in Social Work (MSW) and at least five (5) years of experience with at least one (1) year of supervisory experience required.
Previous experience in a clinic or hospital setting, working with vulnerable populations, behavioral health or community health required.
Licensed Independent Clinical Social Worker (LICSW) required within 90 days of hire.
Maintain licensure in good standing as a condition of employment.
Valid Washington State Driver's License with an acceptable driving record determined by HealthPoint's insurance carrier.
Possesses intermediate operating knowledge of computers.
Advanced experience with Word, Excel, and Outlook required, willing to learn OTTO or any other electronic telehealth platform.
At least two (2) years of Electronic Health Record (EHR) experience required.
Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.

Nice To Haves

Two (2) years post-licensure experience preferred.
Bilingual language proficiency preferred.

Responsibilities

In collaboration with Director, set direction and strategy for Social Work and Care Coordination services including scope of practice, programs, care model and staffing. Collaborate closely with Director, clinic leadership, and other team members and leaders to advance the care model, team integration, and program enhancements by devising strategic workflows to support high-quality patient support and care. Oversee Supervisor in day-to-day operations of designated care coordination and Social Work teams, activities, and programs.
Continuously evaluate and assess program and workforce strengths and opportunities across sites. Identify barriers, make recommendations, and devise solutions to complex programmatic, workforce development, contractual, and funding situations. Develop innovative approaches to care provision by maintaining knowledge of best practices. Launch and build new programs or projects as needed.
Responsible for hiring, performance management, talent development, employee relations, recognition, and training of staff by providing effective leadership. Ensure all work is completed in support and enhancement of the objectives and goals of the organization. Adeptly navigate sensitive conversations with staff and teams including development plans, coaching, performance, and productivity with emotional intelligence that nurtures self-awareness and growth.
Be committed to a continuous learning environment where programmatic goals will shift based on the healthcare landscape, requiring flexibility and prioritization. In collaboration with Director, drive success on assigned contracts and programs, create and execute annual budgets, and maintain financial sustainability of programs and services.
Accountable for maintaining high quality Social Work and care coordination workforce. Oversee Social Work licensure process and provide clinical supervision for Social Workers seeking licensure as needed. Implement and maintain effective recruitment and retention strategies. Nurture a positive work environment that fosters growth, development, and sustainability of talented staff. Model appropriate communication in a wide variety of settings.
Partner with internal departments to streamline, standardize, and optimize internal processes to maximize care team expertise, meet or exceed quality metrics, and maintain high levels of patient and staff satisfaction. Continually improve workflows, intake and assessment tools, system functionality, personnel oversight strategies, electronic resources, communication, and administrative functions. Leverage teams and resources to maximize health equity strategies.
Build and strengthen community partnerships to advance health equity and enhance access and services for patients receiving HealthPoint services, acting as liaison and ambassador. Oversee implementation and refinement of designated program procedures, workflows, and measures to align with contract deliverables and business needs.
Partner with external teams and organizations to strengthen core services and workflows such as transitions of care, complex behavioral health, and other processes impacting social drivers of health. Partner with marketing and business analytics to promote programs and services. Play a key role in alternative funding source procurement and sustainability such as grant writing contributions, funder reporting and project implementation.
Identify, advocate for, develop and implement needed reports, data analytics solutions, documentation improvements and other program enhancements as needed. Continuously align work priorities with organizational goals, adjusting strategies and programs accordingly.
Oversee the provision of Social Work and care coordination expertise for complex patient or care team scenarios especially for situations involving domestic violence, homelessness, trauma, substance use, crisis intervention, complex family dynamics, newly arrived refugees and other complex social or behavioral health situations. Promote patient self-management, self-determination, and person-centered care. Provide case consultation as needed.
Provide clinical oversight and evaluation of various screening tools and Social Work interventions such as PRAPARE or other Social Determinant of Health screening, KATZ, GAD-7, PHQ-9, Motivational Interviewing, psychosocial assessments, and safety planning with patients. Supplement learning and expertise of all reporting staff and leadership within discipline, implementing changes when indicated.
Collaborate with Supervisor to collect, analyze and present data regarding the performance of designated care coordination and Social Work programs including enrollment, capacity metrics and financial status to inform and expand services as needed. Run and maintain regular reports and utilize electronic resources to meet program, budget, and contractual requirements. Present data and information to internal or external groups as needed.
Collaborate with Supervisor to lead teams and facilitate communication between staff, clinic leadership, care teams, and related care coordination programs aimed at improving understanding of Social Work and care coordination services including metrics and program alignment.
Oversee Supervisor to ensure appropriate orientation and program training for assigned staff. Provide additional clinical training and support as needed.
Provide coaching and guidance to maintain professional relationships and boundaries as staff support patients, families or caregivers with empathy, compassion and cultural congruence while maintaining respect for confidentiality, privacy, and mandated reporting.
Maintain good attendance and punctuality.
Demonstrate respectful, professional, and appropriate behavior that supports a team-oriented work environment.
Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence and stewardship into appropriate programs and services.
Continuously evaluate and improve processes and procedures to streamline and enhance office operations using the HealthPoint Lean Management System (HLMS) tools and processes.
Other duties as assigned by leadership.

Benefits

Medical, Dental, and Vision for employees and their families/dependents
HSA, FSA plans
Life Insurance, AD&D and Disability Coverage
Employee Assistance Program
Wellness Program
PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees)
Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees)
8 holidays and 3 floating holidays
Compassion Time Away up to 40 hours
Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
Retirement Plan with Employer Match
Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance.
Third Party Perks Discounted Movie Tickets, Travel, Hotels, and more
Development and Growth Opportunities