Manager of Site Support

MHM Support Services•Fort Smith, AR

9h•Hybrid

About The Position

Leads the onsite field technicians providing tier 1 and tier 2 level support and works cross functionally with key stakeholders to provide IT support to CHI Hot Springs leadership, facility, CSH and Mercy. The IT Manager will also be responsible for a) adhering to CHI local processes and procedures and attending relevant required CHI meetings while supporting Mercy standard operating procedures, b) will work collaboratively with CHI Hot Springs COO in reviewing and prioritizing new project requests, ensuring the appropriate resources are engaged, c) serves as the primary escalation contact for day to day technical infrastructure support and non-Epic application support, d) manages the Mercy new technology requests/security review process for non-Epic supported applications and keeps inventory of all the third party applications in use by CHI, e) completes all the ordering for all the equipment at CHI Hot Springs and responsible for all inventory using CHI purchasing process and f) defines the technology services the onsite field technicians will manage through the Mercy Service Manager and CHI Service Manager support portals. Position Details: Manager of Site Support Position is based in Arkansas. Leads the onsite field technicians providing tier 1 and tier 2 level support and works cross functionally with key stakeholders to provide IT support to CHI Hot Springs leadership, facility, CSH and Mercy. The IT Manager will also be responsible for A) adhering to CHI local processes and procedures and attending relevant required CHI meetings while supporting Mercy standard operating procedures, B) will work collaboratively with CHI Hot Springs COO in reviewing and prioritizing new project requests, ensuring the appropriate resources are engaged, C) serves as the primary escalation contact for day to day technical infrastructure support and non-Epic application support, D) manages the Mercy new technology requests/security review process for non-Epic supported applications and keeps inventory of all the third party applications in use by CHI, E) completes all the ordering for all the equipment at CHI Hot Springs and responsible for all inventory using CHI purchasing process and F) defines the technology services the onsite field technicians will manage through the Mercy Service Manager and CHI Service Manager support portals.

Requirements

Bachelor's degree in related field, specialized training, or equivalent work experience.
Twelve (12) years of relevant technical or business work experience.

Responsibilities

Adhering to CHI local processes and procedures and attending relevant required CHI meetings while supporting Mercy standard operating procedures
Working collaboratively with CHI Hot Springs COO in reviewing and prioritizing new project requests, ensuring the appropriate resources are engaged
Serving as the primary escalation contact for day to day technical infrastructure support and non-Epic application support
Managing the Mercy new technology requests/security review process for non-Epic supported applications and keeps inventory of all the third party applications in use by CHI
Completing all the ordering for all the equipment at CHI Hot Springs and responsible for all inventory using CHI purchasing process
Defining the technology services the onsite field technicians will manage through the Mercy Service Manager and CHI Service Manager support portals