Manager of Service

Good Food Holdings Companies • Aptos, CA

7d • Onsite

About The Position

New Leaf Community Markets opened its doors as a small cooperative in 1985 on the Westside of Santa Cruz. We learned early on, that the well-being of our guests, staff, and community starts with sustainable, locally-produced food. Farm-to-table all the way! We’ve partnered with open-minded producers who care as deeply about our people, the planet, and social justice as we do, from day one. Our mission is to be a purveyor of good – from offering the best local and natural foods to taking care of our staff, community, and environment. We love what we do, and we know that it’s our passionate staff who make it all possible. We’re committed to taking care of our people by leading the way with progressive employment practices. Every day, we work to create an atmosphere of openness, caring, trust, and fairness – a place where staff can thrive, and differences are celebrated. As a member of the New Leaf Community Markets team, you can count on an inclusive, friendly environment and a welcoming group of inspired individuals who love people, great food, and being a part of a community gathering place. Ingredients You’ll Bring to the Table: You love food and have the ability to create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests’ expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work. You embody the spirit of New Leaf Community Market's core values: Community, Integrity, Sustainability, Quality, and Respect; and you are driven by our mission to nourish and sustain our community by using business as a force for change. The Manager of Service is responsible for the supervision and coordination of activities for the Front End, Juice & Coffee Department, Floral Department, Home Delivery, and Store Safety.

Requirements

• Minimum 3 years of retail management experience required, with a diverse staff of 25 or more highly preferred.
• Experience in a high-volume retail, grocery, or similar environment required.
• Previous inventory and financial management experience required.
• Mid to high-level proficiency with MS Office. Working knowledge of POS, inventory, or other retail-specific software is preferred or required.
• Skills to manage financial results, including labor, sales, and profit margin.
• Valid Food Handler’s Card, Alcohol Server Permit, and ServSafe Certification required.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, gross profits, percentages, and sales.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to resolve conflicts in such a manner as to create a win-win situation.
• Ability to analyze a variety of situations, think through a solution, and implement the solution.
• This is a customer service-driven position. Should have the ability to speak, read, and understand English.

Nice To Haves

• Previous grocery-specific management experience is highly preferred.

Responsibilities

• Responsible for training and overall development of employees under direct supervision.
• Ensures that customer issues, both internal and external, are resolved satisfactorily through self or other subordinates.
• Manages with integrity, honesty and knowledge that promote the culture, values, and mission of Bristol Farms
• Utilizes existing tools and best practices to identify and prioritize communications and regularly uses discretion to filter communication.
• Communicates clearly, concisely, and accurately in all interactions
• Actively manages staff, either directly or through the management team by regularly providing coaching, feedback, and developmental opportunities in order to build effective teams
• Responsible for P&L, inventory management, and other budget or sales targets for employees under direct supervision
• Responsible for managing labor costs (e.g., scheduling hours, controlling overtime, etc.) for employees under direct supervision
• Documents violations of Company policies following guidelines outlined in the Employee Handbook for employees under direct supervision
• May assume the role of acting Manager of Merchandising, Manager of Perishables, or Store Director, with full responsibility for all activities and assets of the assigned location
• Monitors work for completeness, accurate measurements, thoroughness, and appropriateness to assure work completed is in conformance with Company standards, policies, and procedures
• Maintains a safe, clean, sanitary, and pleasant environment in the selling areas.
• Required to perform all essential duties of areas assigned; including all aspects of the Front End
• Maintains candy inventory on the Front End merchandisers
• Responsible for providing annual reviews for direct reports promptly
• Monitors price integrity functions. Facilitates/reports pricing issues with Marketing staff
• Ensures compliance of employees with established security, sales, and record-keeping procedures and practices

Benefits

• Amazing Benefits Package – Including comprehensive medical, dental, vision, and 401k at 65 hours a week.
• Great earning potential with the opportunity for growth within our family of brands
• Paid Parental Leave available
• Lifestyle Scheduling
• Public Transport Benefits
• Paid Community Service Hours
• 30% discount at all New Leaf Community Markets, Bristol Farms, and Lazy Acres Natural Market locations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees