Manager of Sales and Marketing Operations

Holiday Inn Club Vacations

18h

About The Position

As the Sales Operations Manager, you will oversee a high-impact team including
Contract Processors, Latitudes Consultants, and Sales Support Associates across
Gifting, Tour Reception, and Sales Administration. You are the bridge between
sales and support, ensuring seamless operations while protecting revenue through
strategic anti-rescission efforts.

You will step in, solve problems, coach teams, and elevate performance across
the board.

Requirements

• Strong leadership presence with a hands-on mentality
• Ability to coach, develop, and hold teams accountable
• Exceptional communication skills, both written and verbal
• Customer-first mindset with problem-solving instincts
• Team player who drives results, not just activity
• Current Nevada State Timeshare License or ability to obtain within 1.5 weeks of start date
• Certified Notary Public or ability to obtain

Nice To Haves

• Previous Vacation Ownership experience preferred

Responsibilities

• Lead and develop a multi-functional sales support team
• Act as the go-to liaison between Sales and Support teams
• Resolve guest and owner concerns with urgency and professionalism
• Drive daily anti-rescission strategies to protect revenue
• Support Sales Consultants and Sales Managers in real time
• Handle escalations, walk-ins, calls, and emails with confidence

Benefits

• Lucrative Compensation Plans
• Rewards & Recognition Programs
• Annual Bonus Opportunities for Select Roles
• Comprehensive Medical, Dental, and Vision
• 401K Match
• Team Member Travel Perks and Discounts
• Tuition Assistance
• Referral Compensation Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed