Manager of Residential Services

Santa Maria Hostel•Houston, TX

39d

About The Position

Under general supervision, the Manager of Residential Services is responsible for oversight of Residential Direct Care Services, including Recovery Advocates (Direct Care), Medication Technicians, and RA Training Specialist. The Manager of Residential Services ensures that coordination of these services are provided in a manner that is recovery-oriented and trauma-informed, in compliance with all applicable regulations and standards, and enacted in a manner that best supports our participants on their recovery journey. The Manager works to improve processes and efficiency of residential services operations and ensures that departments maintain appropriate documentation, quality of care, and participant satisfaction. The Manager promotes care coordination and collaboration among the integrated team at Santa Maria, including Recovery Supportive Services, Clinical, Admissions, Residential Programs, I-Care Clinic, and Operations teams. No smoking workplace

Requirements

High school diploma or general education degree (GED) and minimum of an Associate’s Degree
one-year supervisory experience, preferably in a related environment, such as residential treatment or other healthcare setting.
Consistent record of delivering high-quality care and excellent customer service, as demonstrated by employment history, participant / client satisfaction surveys and feedback, and leadership observation.
Must be able to pass TDCJ / HCSCD background checks.
Flexibility to work during various shifts / hours for provision of training to 24-7 staffing as needed.

Nice To Haves

Bachelors degree in human service preferred
Experience with residential treatment and healthcare management strongly preferred.
Preferred certification / license in one of the following: Social Work, Nursing, Counseling, or Licensed Chemical Dependency Counselor license from the Texas Department of State and Health Services (LCDC, LPC, LCSW), or Recovery Peer Support Specialist (RSPS or MHPS) certification.
CPR and Infant CPR certifications
current First Aid certification and current PIAB training required.
If driving on SMH business, a valid Texas Driver’s License and proof of insurance are required.

Responsibilities

Provides oversight for coordination of care between Direct Care Services and Clinical team within residential services, including the RA / Direct Care staff, Medication Technicians, and Training Specialist.
Oversee staffing, scheduling, and safe staff to client ratios to ensure the unit is resourced and supported to deliver safe, high-quality care.
Promotes integrated care by influencing communication and workflows with the I-Care Clinic
Escalates client safety issues according to policies and procedures and notifies medical providers when appropriate.
Ensures quality, safety, and adherence to Santa Maria core values and mission, including recovery-oriented and trauma-informed care.
Recruits, trains, and supervises staff for the RA / Direct Care team, Medication Technicians, and Training Specialist staff.
Fosters a positive and strong organizational culture that will value accountability, collaboration, and help attract and retain a competent and committed staff.
Mentors and evaluates performance of staff, provides coaching / mentoring and training, facilitates and strengthens the ability of staff to problem-solve and develop care delivery skills.
Ensures that staff meet all accreditation and state and federal requirements regarding training and that training is documented accordingly.
Facilitates communication and coordination among departments working with residential participants
Develops and implements quality improvement initiatives within residential services care continuum to improve process flow, participant and staff satisfaction, and improve quality of care. Analyze and document QI initiatives and refine as needed. Ensure buy-in from integrated departments and staff. Promotes cross-department collaboration in design and execution.
Develops and provides ongoing training and staff support to ensure program quality and compliance.
Develops and maintains processes for inventory control and distribution, working in coordination with facilities, operations, finance, and clinical teams.
Develops and maintains processes to ensure documentation is entered into CMBHS and / or Athena EHR within required timeframes and is accurate and complete (such as structured activity hours).
Maintains appropriate reports, in accordance with the program agency regulatory standards.
Assists Senior Director of Operations and Direct Care Services Leadership with budget control activities (i.e. conserving resources, avoiding waste, limiting overtime, etc.).
Works closely with I-Care Clinic Manger and Medical Director, Senior Director of Programs, and Director of Residential Services to ensure consistency in communications, client management, and care coordination across Direct Care and Clinical teams. Fosters collaborative approach between clinical and Direct Care teams.