MANAGER OF QUALITY

Harmony Health Care Long Island•Garden City, NY

3d•$75,000 - $85,000•Onsite

About The Position

The Harmony Healthcare Long Island is a non-profit healthcare organization with 7 health centers, providing primary care and preventative medicine in the following locations in Nassau County: Roosevelt, Elmont, Hempstead, Freeport, Oceanside, and New Cassel/Westbury. In addition, the Harmony Healthcare Long Island has 4 school-based health centers, WIC offices (Special Supplemental Nutrition Program for Women, Infants, and Children) in 3 locations, and a Health Home Care Coordination program. As federally qualified health centers, we serve the individuals in our communities, providing enhanced services, expanded hours and reduced prescription pricing, while raising the level of care. We treat patients regardless of income, residency or immigration status. The Harmony Healthcare Long Island offers a stable employment opportunity with a growing company, and competitive base compensation along with health and dental insurance, paid time off, 401-K with company match, paid holidays, employee discounts and much more. JOB SUMMARY: The Manager of Quality reports to HHLI’s Chief Medical Officer and is responsible for overseeing and managing quality assurance and improvement initiatives at HHLI. The manager will play a critical role in ensuring that our services meet and exceed industry standards, regulatory requirements, and patient expectations. The ideal candidate will have some background in healthcare quality management, the ability to identify, prioritize, and systematically address regulatory guidelines, and the ability to collaborate effectively with external and internal stakeholders across a range of departments.

Requirements

Bachelor's degree in healthcare administration, nursing, public health, or related field required.
Minimum of 2 years of experience in quality assurance, performance improvement, or related healthcare management roles, preferably in a federally qualified health center or similar healthcare setting.
A basic understanding of healthcare quality management principles, methodologies, and tools, such as Lean Six Sigma, PDSA cycles, and root cause analysis.
Basic knowledge of regulatory requirements, accreditation standards (e.g., Joint Commission, NCQA), and federal guidelines governing federally qualified health centers (FQHCs).
Excellent analytical skills with the ability to interpret complex data and metrics to drive decision-making and process improvement.
Proven leadership abilities with experience in leading multidisciplinary teams and managing complex projects from inception to completion.
Exceptional communication, interpersonal, and presentation skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
Proficiency in Microsoft Office suite and healthcare information systems.
Full-time, on-site role.
Must be willing to travel between our various health center and school-based health center sites, as needed.

Responsibilities

Develop and implement comprehensive quality assurance programs and strategies to enhance the delivery of healthcare services and improve patient outcomes.
Establish and maintain quality metrics, benchmarks, and performance indicators to assess the effectiveness of clinical processes and identify areas for improvement.
Collaborate with clinical and administrative staff to identify opportunities for enhancing quality of care, patient safety, and operational efficiency.
In conjunction with the Chief Medical Officer, conduct regular audits, reviews, and evaluations of clinical practices, documentation, and protocols to ensure compliance with regulatory requirements and accreditation standards.
Lead and coordinate interdisciplinary teams to develop and implement quality improvement initiatives, protocols, and best practices.
Provide leadership, guidance, and support to staff members involved in quality improvement activities, including training, coaching, and mentorship.
Analyze data, trends, and patterns to identify root causes of quality-related issues and develop action plans for remediation and performance improvement.
Foster a culture of continuous improvement and excellence in patient care through education, communication, and recognition of achievements.
Serve as a liaison with external agencies, regulatory bodies, and accrediting organizations to ensure compliance with applicable regulations and standards.
Prepare and present reports, findings, and recommendations to senior management, governing boards, and quality committees.
In conjunction with the Chief Medical Officer, structure the agenda and goals of the Clinical Quality Improvement and Risk Management Committee meetings.
Support the site practice and nurse managers in maintaining Patient Centered Medical Home (PCMH) certification, by handling all required reporting through the NCQA Q-PASS system, and by assisting in the planning and execution of clinical improvement projects, using PDSA methodology.