Manager of Provider Relationship Account Management

Elevance Health • Cincinnati, OH

1d • Hybrid

About The Position

Manager of Provider Relationship Account Management Hybrid 2: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care. The Manager of Provider Relationship Account Management oversees the Provider Relationship Account Management team responsible for the development and maintenance of the company's physician and provider delivery system through positive provider relationships.

Requirements

• Requires a BS/BA degree in business or related health field and a minimum of 3 years of provider relations experience
• 3 years leadership/management experience
• or any combination of education and experience, which would provide an equivalent background.

Nice To Haves

• Advanced reporting skillset preferred, including the ability to generate, analyze, and interpret complex data reports, track and improve turnaround times, monitor key performance indicators (KPIs), and ensure alignment with team and organizational goals.
• Advanced skillset in Microsoft Applications preferred.
• Experience implementing and developing processes preferred.

Responsibilities

• Manages and oversees processes to ensure provider account teams/cohorts are sufficiently staffed and trained in providing timely issue resolution, provider education/orientation, evaluation of network adequacy and recruitment into the provider network.
• Manages the workflow of the provider relationship account team and has budget accountability.
• Acts as a liaison to ensure that all internal matrix partners and external stakeholders are effectively informed.
• Monitors team activities to assure staff meets performance standards and is operating effectively and efficiently; resolves escalated issues.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees