Manager of Program Operations

University of Washington•Seattle, WA

30d•$80,292 - $120,444

About The Position

Harborview Medical Center – Emergency Department Registration/Admitting has an outstanding opportunity to hire a Manager of Program Operations. WORK SCHEDULE 100% FTE (40 hours per week) Monday – Friday Day Shift: 8:00 AM – 4:00 PM POSITION HIGHLIGHTS Provide operational leadership for Emergency Department Registration and Admitting at Harborview Medical Center. Support Hospital Operations across three hospitals through reporting, dashboards, and process standardization related to Admitting and ED workflows. Partner with clinical teams and operational leaders to ensure efficient patient access and registration processes across the organization. Lead regulatory compliance efforts related to patient access functions, including oversight of consent forms and state agency requirements. Supervise and support Patient Access leadership and staff serving multiple internal and external stakeholders.

Requirements

Bachelor’s degree in Accounting, Business, or related field and/or Master’s degree in Health Care Administration, Business Administration, or a related field.
Five or more years of leadership experience in healthcare Patient Access, including experience with registration, emergency department workflows, or admitting operations.
An equivalent combination of education and experience may substitute for stated requirements.

Responsibilities

Provide leadership and operational oversight for Emergency Department Registration and Admitting functions at Harborview Medical Center.
Manage and support Patient Access Services Supervisors responsible for ED Registration and Admitting teams.
Oversee daily operations to ensure timely, accurate, and complete patient registration and admitting processes.
Plan and coordinate staffing resources with supervisors to meet operational needs and departmental goals.
Develop, monitor, and analyze operational metrics, dashboards, and reports to support hospital operations and continuous improvement.
Standardize workflows and processes across departments related to ED registration and admitting practices.
Ensure compliance with regulatory and documentation requirements, including consent forms and applicable state guidelines.
Collaborate with internal partners including clinical teams, hospital leadership, and revenue cycle departments.
Serve as a liaison with state agencies, including DSHS and HCA, regarding applicable patient access requirements.
Support initiatives that improve operational efficiency, reporting capabilities, and overall patient access experience.