Manager Of Program Operations

University of Washington•Seattle, WA

12h•Onsite

About The Position

UW Medical Center - Montlake – Emergency Department Registration/Admitting has an outstanding opportunity to hire a Manager of Program Operations. WORK SCHEDULE 100% FTE (40 hours per week) Monday – Friday Day Shift: 8:00 AM – 4:00 PM POSITION HIGHLIGHTS Provide operational leadership for Emergency Department Registration and Admitting at Montlake Hospital. Ensures efficient, accurate, and compassionate patient intake experiences while supporting revenue cycle integrity and regulatory compliance. Leads teams in a fast-paced, high-volume environment and collaborates across departments to drive continuous improvement and patient satisfaction. PRIMARY JOB RESPONSIBILITIES Lead and oversee daily operations of patient access teams across ED, Admitting, clinic, and surgical check-in areas. Ensure timely, accurate patient registration, admissions, insurance verification, and point-of-service collections. Develop and optimize workflows to balance speed and accuracy, particularly in emergency department settings. Hire, train, supervise, and evaluate staff, ensuring appropriate staffing levels for 24/7 operations. Monitor data accuracy for patient demographics and insurance to support clinical care and billing processes. Ensure compliance with EMTALA, HIPAA, and all applicable regulatory requirements. Conduct audits, analyze issues, and implement corrective actions to improve quality and performance. Collaborate with clinical and administrative departments to enhance patient experience, operational efficiency, and financial outcomes. REQUIREMENTS Bachelor’s degree in Health Administration, Business Administration, Public Health, or related field. Minimum of 4 years of experience in healthcare patient access or a related field, with emphasis on revenue cycle processes. An equivalent combination of education and experience may substitute for stated requirements. ABOUT UW MEDICAL CENTER - MONTLAKE Located in Seattle, UW Medical Center is an acute care academic medical center with two campuses—Montlake and Northwest. It has been ranked the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and is nationally recognized in seven specialties. The center is known for compassionate care and medical innovation. The Montlake campus is situated near the UW campus and offers a wide array of amenities, including easy access to public transportation like the Sound Transit light rail. Learn more: Excellence. Exploration. Education. ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. The mission of UW Medicine is to improve public health by advancing medical knowledge, delivering outstanding care, and preparing tomorrow’s healthcare leaders. Nearly 29,000 professionals are part of the UW Medicine system, which includes: Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift Northwest Become part of our team. Join our mission to make life healthier for everyone in our community. Compensation, Benefits and Position Details Pay Range Minimum: $80,292.00 annual Pay Range Maximum: $120,444.00 annual Other Compensation: - Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: Not Applicable About the UW Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 . To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected] . Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law .

Requirements

Bachelor’s degree in Health Administration, Business Administration, Public Health, or related field.
Minimum of 4 years of experience in healthcare patient access or a related field, with emphasis on revenue cycle processes.
An equivalent combination of education and experience may substitute for stated requirements.

Responsibilities

Lead and oversee daily operations of patient access teams across ED, Admitting, clinic, and surgical check-in areas.
Ensure timely, accurate patient registration, admissions, insurance verification, and point-of-service collections.
Develop and optimize workflows to balance speed and accuracy, particularly in emergency department settings.
Hire, train, supervise, and evaluate staff, ensuring appropriate staffing levels for 24/7 operations.
Monitor data accuracy for patient demographics and insurance to support clinical care and billing processes.
Ensure compliance with EMTALA, HIPAA, and all applicable regulatory requirements.
Conduct audits, analyze issues, and implement corrective actions to improve quality and performance.
Collaborate with clinical and administrative departments to enhance patient experience, operational efficiency, and financial outcomes.