Manager of Patient Engagement Operations

Diverge Health • Chicago, IL

21d • $105,000 - $120,000

About The Position

At Diverge Health we are passionate about improving health access and outcomes for those most in need. We partner with primary care providers to improve the engagement and management of their Medicaid patients, offering independent practices with specialized resources and clinical programs to close gaps in care. Our teams work to address medical, social and behavioral patient needs, lowering healthcare costs and improving patient lives. Guided by our core values of humility, continuous learning and feeling the weight, our team is on a mission to strengthen communities from within, unlocking people's ability to live their healthiest lives. We are looking for a Manager of Patient Engagement Operations to join our team! Reporting to the Director of Patient Engagement Operations, in this role, you will help ensure the patients and practices we serve have a consistent, high-quality experience across enrollment, engagement, and satisfaction touchpoints. Your leadership will support smooth workflows, accountable performance, and operational excellence across markets.

Requirements

• 2–3 years of experience managing operations in care management, care coordination, or patient enrollment/retention.
• 5+ total years of relevant healthcare experience.
• Experience with process design, workflow optimization, and change management.
• Background working in or with a patient contact center.
• Understanding of population health from a provider or payor perspective.
• Familiarity with patient and practice engagement principles.
• Comfort reviewing data, receiving feedback, and implementing improvements.
• Experience with outreach, call center, or CRM tools.
• Experience facilitating team meetings or trainings.

Nice To Haves

• Experience partnering with primary care providers or physician groups.
• Understanding of population health management from the provider and payor vantage point.
• Proficiency with tools such as Excel, PowerPoint, and Salesforce.

Responsibilities

• Manage and support Enrollment Specialists, Engagement Specialists, and Experience Analysts by assigning work, monitoring progress, and ensuring timely completion of tasks.
• Track productivity and performance metrics, summarizing insights for senior leaders.
• Maintain balanced and full work queues across the team.
• Evaluate workflow and script effectiveness, offering thoughtful recommendations for improvement.
• Analyze performance data to identify trends and propose operational enhancements.
• Elevate feedback from frontline teams to inform long-term enablement and process evolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed