Patient Experience & Engagement Manager
About The Position
We are seeking a capable, grounded Patient Experience & Engagement Manager to support the day-to-day experience, engagement, and on-site execution at a fast-paced healthcare facility. This is a hands-on, floor-forward role for someone who thrives in real-time environments, takes ownership of outcomes, and understands that details matter. The role partners closely with facility leadership to support patient experience, staff engagement, internal events, and experiential initiatives that shape how the facility functions and feels. This is not a desk-only position. The right candidate enjoys being present, solving problems as they arise, and ensuring that plans are executed fully, not just discussed.
Requirements
- Prior experience in operations support, project management, hospitality, events, facilities, or service-driven environments
- Strong organizational skills with the ability to manage multiple priorities
- Demonstrated follow-through and accountability
- Comfortable making decisions and working independently in fast-paced settings
- Professional, reliable, and grounded. This role requires maturity and ownership
- Flexible availability for non-traditional hours
Responsibilities
- Serve as a visible, engaged presence on the floor, approximately 90 percent hands-on and 10 percent administrative
- Support a consistently positive experience for patients, families, staff, and visitors
- Assist with real-time problem solving and on-site decision making
- Coordinate internal events, staff celebrations, and special facility moments
- Support themed initiatives, décor, and engagement efforts in partnership with leadership
- Oversee logistics including vendors, meals, setup, breakdown, and supplies
- Coordinate vendors related to events, services, and experiential initiatives
- Track timelines, deliverables, and follow-through to completion
- Anticipate needs and prevent gaps before they impact the experience
- Act as a trusted on-site resource for day-to-day decisions related to experience and engagement
- Navigate unexpected situations with professionalism and sound judgment
- Communicate clearly with leadership when alignment or escalation is needed
- Support internal brand awareness through consistency, presentation, and execution
- Partner with leadership on initiatives that reflect professionalism, care, and intention
- Help ensure the facility environment aligns with organizational values and standards
Benefits
- 401K with company match
- Company paid benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
