Manager of PAS Development and Support

State Universities Retirement System Of Illinois•Champaign, IL

11d•Hybrid

About The Position

The Manager of PAS (Pension Administration System) Development and Support will be responsible for the administration, configuration, implementation, and support of the Vitech V3locity PAS at SURS. This will also include some support for the legacy system as it is being sunset. The Manager of PAS Development and Support will work with other members of the IT organization, as well as the business, to understand the business need and evaluate how those needs and capabilities fit within the existing application infrastructure or identify gaps where new technology is needed. This is expected to be a hands-on manager role.

Requirements

Any one or combination totaling 5 years (60 months) from the following categories: College coursework which includes Information Technology (IT), IT Management, Programming, IT Systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate’s Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelor’s Degree (120 semester hours) equals three (3) years (36 months) Work experience in IT-related functions such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field, which includes supervisory or lead worker capacity. Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position is required.
A minimum of 2 years of managing support and/or developing of a major PAS (Vitech, Sagitech, Tegrit, etc.), ERP (SAP, Epic, LAWSON, PeopleSoft, Oracle, etc.), CRM, or claims administration environment.
Minimum of 2 years as a supervisor or lead role in IT application development.
Knowledge of standard business practices (budgeting, reporting, planning, etc.)
Desire to learn new technology as the technology roadmap evolves.
Ability to manage and coordinate major complex projects/services.
Ability to prioritize multiple tasks and organize work to meet deadlines and multiple requires.
Ability to adapt quickly to change and handle ambiguity.
Ability to communicate effectively with individuals with differing knowledge levels and technical ability.
Strong customer service orientation.
Ability to work effectively with cross functional groups and participate in problem solving process.
Ability to plan and implement projects on time and within budget.
Ability to reconcile completing demands between conflicting interests and priorities.
Excellent decision-making skills.
Familiarity with ITIL, particularly Incident, Problem, Change and Knowledge management.
Familiarity with programming languages, and experience managing developers or projects utilizing SQL and Java technologies.
Knowledge of the systems and operations used within the areas and departments of responsibility.
Excellent verbal and written communication skills.
Ability to oversee and coordinate activities of assigned staff.
Ability to effectively communicate with other colleagues, supervisors, administrative staff, and other campus/agency units.
Ability to identify and resolve technical and personnel problems.
Ability to effectively communicate and professionally interact with all staff levels.

Nice To Haves

7+ years of experience in enterprise-wide application technology (implementing, supporting, developing, managing.)
3+ years of experience in supporting all facets of enterprise applications, including web development and API management.
3+ years of experience in planning application implementation, including evaluating applications (both existing and new), recommending an application, and working with vendors or internal staff to implement applications.
3+ years of management/team leadership experience of enterprise application projects, implementation, configuration, and maintenance.

Responsibilities

Supervise, mentor, and coach team members assigned to the PAS Development and Support team. (approx. 5-7 team members)
Work with the Helpdesk, App Support, and PMO teams to manage projects and tasks assigned.
Work with the V3locity Product Owner and PMO to evaluate business and technology requirements to determine the best fit within the applications infrastructure.
Be the subject matter expert on existing applications and integration within the technology footprint.
Work with the business to maximize capabilities of the application ecosystem.
Ensure the best use of new code as it is deployed.
Identify integration needs between PAS and other applications, and work with vendors and other IT team members to implement.
Partner with business analyst and users to understand business requirements for administration, configuration, and support for maintenance or enhancement of existing systems.
Evaluate alternative applications and solutions to meet business capabilities and requirements.
Identify gaps in existing technology based on business capability roadmaps and determine the best way to fill the gap using existing or new applications.
Ensure applications are implemented and configured to meet business and technical requirements as well as best practices.
Provide tier 2-3 support of enterprise applications, along with escalations when appropriate.
Establish, measure, and maintain KPIs and SLAs for PAS Development and Support team.
Manage vendor relationships including support tickets, evaluating new releases, and upcoming roadmap capabilities.
Work with Product Owner and vendor resources to create statement of works to support requirements as needed.
Maintain documentation of all technology processes and components supporting the enterprise applications.
Ensure integrity of data and reports for enterprise.
Produce cost and resource estimates based on requirements and statements of work.
Ensure that solutions meet all compliance, legal, internal controls, and accounting standards.
Participate in special projects or perform other duties as required.