PAS Specialist

Oregon Health & Science University•Portland, OR

11h

About The Position

PAS position at Family Medicine East Portland includes; providing excellent customer service, scheduling appointments, checking patients in and out for appointments, verifying demographics and insurance, screening for financial eligibility, answering phone calls, collecting payments and paperwork, monitoring and routing messages, assisting with back up duties, attending meetings, ensure that the environment is clean and performing other duties as assigned. Checks patients in by : Greeting patient and family/visitors. Verifying demographic information. Verifying insurance and guarantor information. Verifying that EPIC and EPIC patient information match. Verifies and assists with forms that need to be completed ; financial and medical Screening patients (bed bugs) Checking-in using EPIC Notifies/Asks if patient can be seen if they are late for their appointment Asking for and collecting money (co-payments, pre-payments, patient payments on account) Balances money. Handing out forms that need to be completed (health history form, release of information, etc) Keeps patients informed on delays (reactive and proactive) Answer phone calls: Log in as an agent within 5 minutes of clocking in Answers phone calls; greets, answers questions, take message Schedules appointments Accurately schedule appointments in EPIC for established and new patients. Appointment types include: follow-up, complete physical exams, well child checks, procedures, prenatal, new patients, etc. Accurately notes why the patient is coming in for a visit. Schedules interpreters when needed Warm transfers as appropriate Takes messages via EPIC in-basket and accurately routes messages Uses Aux codes and after call work appropriately Answers calls in succession while primary phone duty Answers calls when the queues light blinks or when not assisting a patient while assigned to; check in/out or other front office position. Attend to Epic in basket management per protocol. Back-up duties: Perform back up duties as assigned Quality improvement: Work on quality improvement projects Lean Process improvement Make recommendations for quality improvements Participate in medical home projects Meetings: Attending mandatory meetings/trainings Cleaning/safety: Maintain a clean and orderly work space Clean the lobby and restrooms as needed when housekeeping is not in Notify the lead/manager when equipment is not functioning properly (take out of service) Notify lead/manager of safety concerns or biohazard issues Performs other duties as assigned. This position works in a busy environment with a lot of interruptions, multiple demands and people interactions. It requires dealing with noise and frequent interruptions within the work group. This position deals with continues shifting positions throughout the day, sitting in chair and standing on carpeted surface or hard surface floors, occasional walking and lifting object up tp 50lbs

Requirements

Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position
Knowledge and Skills Required: Basic computer keyboarding skills including typing of 30 - 45 wpm
Note : Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience. Contact Compensation for confirmation of eligibility.

Nice To Haves

Associates or Bachelor’s degree in business or other health care related field
Excellent verbal and written communication skills (over the phone, e-mail and in person)
Accurate message taking
Strong customer service skills
Ability to work as part of a team
Ability to work independently
Ability to meet deadlines
Ability to multitask
Basic computer skills MS office (excel and word)
Excellent organizational skills
Previous family practice experience
Previous experience working in a low income clinic (Federally qualified health center or rural health center)
Previous experience with culturally diverse patients
Bi-lingual: Russian or Spanish or Vietnamese -medical terminology

Responsibilities

Providing excellent customer service
Scheduling appointments
Checking patients in and out for appointments
Verifying demographics and insurance
Screening for financial eligibility
Answering phone calls
Collecting payments and paperwork
Monitoring and routing messages
Assisting with back up duties
Attending meetings
Ensure that the environment is clean
Greeting patient and family/visitors
Verifying guarantor information
Verifying that EPIC and EPIC patient information match
Verifies and assists with forms that need to be completed ; financial and medical
Screening patients (bed bugs)
Checking-in using EPIC
Notifies/Asks if patient can be seen if they are late for their appointment
Asking for and collecting money (co-payments, pre-payments, patient payments on account)
Balances money
Handing out forms that need to be completed (health history form, release of information, etc)
Keeps patients informed on delays (reactive and proactive)
Log in as an agent within 5 minutes of clocking in
Answers phone calls; greets, answers questions, take message
Accurately schedule appointments in EPIC for established and new patients
Appointment types include: follow-up, complete physical exams, well child checks, procedures, prenatal, new patients, etc
Accurately notes why the patient is coming in for a visit
Schedules interpreters when needed
Warm transfers as appropriate
Takes messages via EPIC in-basket and accurately routes messages
Uses Aux codes and after call work appropriately
Answers calls in succession while primary phone duty
Answers calls when the queues light blinks or when not assisting a patient while assigned to; check in/out or other front office position
Attend to Epic in basket management per protocol
Perform back up duties as assigned
Work on quality improvement projects
Lean Process improvement
Make recommendations for quality improvements
Participate in medical home projects
Attending mandatory meetings/trainings
Maintain a clean and orderly work space
Clean the lobby and restrooms as needed when housekeeping is not in
Notify the lead/manager when equipment is not functioning properly (take out of service)
Notify lead/manager of safety concerns or biohazard issues
Performs other duties as assigned