Manager of Order Management

Carrier Enterprise • Charlotte, NC

4h

About The Position

The Order Management Manager will oversee a large team of Order Management Representative providing both pre- and post-order support to key dealers and the local Commercial sales team. This individual should have a comprehensive understanding of commercial products, including replacement configurations, substitutions, and sell-up strategies. Prior leadership experience is essential for the successful management of this critical group

Requirements

• Self-starter, highly accountable, works well under pressure.
• Ability to work well with all levels of the organization.
• Capability to build trust quickly with a team.
• Strong leadership skills with the ability to adapt to respective audiences.
• Proven customer service skills
• Knowledge of HVAC products, markets and equipment
• Exceptional communications skills complete with ability to follow through.
• Strong analytical and problem-solving skills
• High sense of urgency
• Proficient in Microsoft Office applications
• Professional phone etiquette
• Minimum High School or GED
• 4 Years Experience required in a Sales support role

Nice To Haves

• Prior management/supervisory experience strongly preferred.
• Minimum of 2 plus years within HVAC or similar industry preferred
• Preferred 2 Year / Associate Degree

Responsibilities

• Act as a "working manager" which provides technical support to the Commercial sales organization, including monitoring shipping, delivery, and return statuses as needed.
• Collaborate with team members to ensure high-quality customer service for both internal and external customers. Implement proactive measures to prevent potential issues and streamline internal processes for efficient handoffs between functions.
• Supervise team members' performance and process management to ensure efficient handling of customer requests for orders and product information, and accurate entry of orders in the CSD ordering system.
• Manage customer orders from initiation to delivery.
• Provide post-sale follow-up and support as required.
• Collaborate with customers, sales, and internal/external suppliers to resolve issues.
• Work with the sales staff to prepare and submit job quotes
• Oversees teams on the take off and submit job quotes.
• Assist with warranty department to overcome customer issues.
• Manages the career life cycle of team members, including performance management, career discussions, and goal setting. Engage in proactive conversations to ensure team performance  is on track

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED