Manager of Operations Support

Community Transit • Everett, WA

8d • Onsite

About The Position

As Manager of Operations Support, you will oversee the administrative and analytical functions of the Transportation department. You will manage, plan, organize, and evaluate the personnel, financial, risk, safety, training, and business analysis areas of the department. You will advise the Sr. Director and other managers, supervise staff, and review and take appropriate action regarding transit administrative issues.

Requirements

• 8 or more years of administrative experience, with at least 2 years at a supervisory or project management level.
• Bachelor's degree in public or business administration, transportation, statistical analysis, or a related field is highly desired and may substitute for 3 years of the experience requirement.
• An equivalent combination of education and experience to successfully perform the job duties is also accepted.
• Supervision and management.
• Transportation administration.
• Safety and security practices.
• Applicable Federal, State, and local laws, rules, and regulations.
• Budget planning and administration.
• Structured project methodologies and project planning tools.
• Fostering an inclusive workplace by upholding Community Transit’s core values in support of the organization’s vision and mission.
• Inspiring team commitment, pride, and trust while promoting cooperation and motivating members to achieve shared goals.
• Demonstrating courtesy, sensitivity, and respect in all interactions.
• Monitoring and evaluating the work of subordinate staff.
• Preparing budgets.
• Prioritizing and assigning work.
• Monitoring regulatory compliance.
• Planning, organizing, and coordinating activities.
• Interpreting and applying applicable Federal, State, and local laws, rules, and regulations.
• Representing the Agency to external individuals
• Working collaboratively with other departments.
• Conducting negotiations
• Establishing and maintaining effective interpersonal relationships with coworkers, supervisor, the public, and others.

Nice To Haves

• Transit industry experience.
• Developing, interpreting, and implementing policies and procedures.

Responsibilities

• Supervise staff, prioritizing and assigning work.
• Set goals and evaluate performance, providing timely and appropriate feedback, coaching, and recognition.
• Make hiring, termination, and disciplinary recommendations.
• Train staff and offer professional development opportunities.
• Promote diversity, equity, and inclusion in all staff programs and activities.
• Manage, plan, organize, and coordinate the administrative functions of the department, including personnel management, purchasing, risk and safety, inventory control, and records management.
• Ensure compliance with applicable Federal and State regulations.
• Administer labor agreements and work with the Labor Relations team to document decisions and develop recommended agreements
• Advise the Sr. Director on administrative issues within the division.
• Recommend courses of action that impact human resources, finance, risk management, and training management.
• Manage policy development, adherence, communication, and maintenance.
• Manage the development, implementation, and maintenance of risk management programs for the Division.
• Prepare statistical analysis reports of department functions and recommend actions to improve performance.
• Manage the process of ensuring transit operators are properly trained and evaluated.
• Assure the preparation and maintenance of records, reports, summaries, and statistics related to personnel, budget, and program activities.
• Participate in developing the department budget to achieve Agency objectives.
• Manage the budget and monitor expenditures.
• Supervise efforts to collect, organize, maintain, and present data, including designing data tables, applying data validation, and implementing procedures to support data needs.
• Assess data for accuracy, anomalies, and completeness.
• As issues arise, determine and implement a solution.
• Perform other duties of a similar nature or level.

Benefits

• Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance.
• Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency’s deferred compensation plan.
• In addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and ten (10) paid holidays throughout the calendar year.
• Full list of all benefits and details can be found here

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees