Manager of Office Operations- Full Time Days

Cape Fear Valley Health•Lillington, NC

2d•Onsite

About The Position

Responsible for managing operations including, but not limited to, front desk reception and scheduling, nursing functions and overall management responsibilities. Coordinates all office management and personnel activities ensuring efficient patient flow and appropriate staffing. Works effectively with Providers, Administration and Physician Billing Department ensuring efficient office operations.

Requirements

High school graduate or equivalent required
Bachelor’s degree required OR 8 years related experience required
2 years of healthcare management experience required
Thorough knowledge of computer functions and medical terminology
Ability to read and interpret physicians’ documentation
Knowledge of CPT-4 and ICD-9 coding
Demonstrate leadership qualities and organizational skills
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
Ability to work independently
Good organizational and communication skills
Long periods of sitting
Occasionally required to stand, reach with arms and stoop, kneel or crouch
Occasionally lift and/or move up to 25 pounds
Ability to work under physical and mental stress
Motor coordination and finger dexterity

Nice To Haves

1 year supervisory and billing experience preferred

Responsibilities

Interview, hire and train, assess competency of employees, plan, assign, and direct work of employees
Monitor productivity of employees, appraising performance, rewarding and disciplining employees
Address employee complaints and resolve problems
Coordinate activities of personnel directly related to patient flow and office management.
Command and maintain thorough knowledge of CPT-4 and ICD-9 coding, current billing issues, medical terminology and compliance with insurance guidelines and policies through professional development activities (continuing education, review of professional journals, etc.)
Monitor Clinic Charge Master and encounter forms to ensure accurate CPT-4 and ICD-9 codes
Ensure office equipment is maintained in proper operating condition
Maintain good guest relations with patients, hospital and office staff
Assist Patient Representative receptionists when needed to ensure accuracy and prompt response to patients and assume responsibility for uncovered positions when needed
Market office to public, employers and civic organizations
Monitor collections and operating costs towards projected budget goals
Assist Primary Care Services with the development and monitoring of capital and operating budgets
Work with physicians to ensure efficient scheduling and work environment
Responsible for timekeeping of all office personnel
Consult with physicians on hospital charges and ensure in-patient charges are posted accordingly
Oversee the ordering of supplies and equipment for office in a timely manner and maintains an on-going inventory
Coordinate the handling of patient complaints and resolving problems
Take necessary steps to ensure completed and accurate charging for all patient services rendered, and all interdepartmental charges, as well as to monitor, adjust and, where possible, correct negative expense variances
Other duties as assigned