Manager of Network Operations

ISG Enterprises LLC • Atlanta, GA

2h • Remote

About The Position

The Network Operations Manager/Director leads a team to maintain a company's IT network infrastructure, ensuring it is reliable, secure, and performs efficiently by overseeing network hardware and software, monitoring performance, troubleshooting issues, and implementing upgrades and changes. This role involves technical oversight of network components like routers and firewalls, strategic planning for network health, managing staff, and coordinating with vendors and other teams to achieve optimal network performance and security.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum of 6 years of progressive IT leadership experience, with at least 3 years in a management-level role.
• Proven success in supporting enterprise-level technology strategies and operations.
• Demonstrated expertise in IT infrastructure and cybersecurity.
• Demonstrated expertise in Azure cloud, hybrid environments, and migrations.
• Effective communicator with the ability to translate technical information into business impact.
• Experience in managing vendors and driving service excellence.
• Ability to operate with a strategic mindset while maintaining attention to day-to-day execution.

Nice To Haves

• Time management skills, problem-solving and analytical skills, and organizational skills are necessary for success in this position.
• Demonstrated ability to manage one's own workload and work independently.
• Ability to manage, plan, and complete tasks within set timeframes.
• Demonstrated problem-solving and critical thinking skills.
• Excellent negotiation and communication skills, with the ability to communicate effectively with users at all levels in the organization, both verbally and in writing.
• Ability to identify and respond to the needs of customers/clients by providing a high-quality, customer-focused service.
• Ability to understand and support a wide variety of business processes.

Responsibilities

• Managing network performance and availability.
• Leading and mentoring the IT support team.
• Overseeing and supporting project deployments, rollouts, and implementations.
• Assisting in the development and enforcement of network policies and procedures.
• Maintain SOPs, incident response protocols, and change management procedures.
• Track key performance indicators (KPIs) and prepare reports for leadership.
• Coordinate with vendors, ISPs, and MSPs to resolve issues and enforce SLAs.
• Conduct root cause analysis and leading continuous improvement efforts for the enterprise infrastructure.
• Ensure uptime, performance, and availability of the enterprise network, SharePoint, and SAAS applications.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager