Manager of Merchandise

GREY OAKS COUNTRY CLUB • Naples, FL

32d

About The Position

The Merchandising Manager oversees the overall presentation, organization, and visual standards of the Golf Shop, ensuring all merchandise is displayed and maintained in a professional, brand-aligned manner. This role is responsible for driving the retail vision of the Club by coordinating product selection, merchandising strategies, and promotional initiatives that support member engagement and sales growth.

The Merchandising Manager will provide exceptional service to members and guests, offering assistance in all aspects of the retail golf operation while helping to create an elevated shopping experience. This position plays a key role in planning, coordinating, and promoting apparel and retail programs in alignment with the Club’s vision.

To be successful in this role, you thrive in a fast-paced, member-focused environment. You excel at building relationships, learning quickly, performing under pressure, multitasking effectively, and thinking creatively to enhance the retail experience.
This position reports to the Sr. Director of Golf.

Requirements

• 4-6 years of relevant merchandising experience
• 2-3 years of supervisory level merchandising experience
• 2 to 4-Year College degree preferred, relevant accreditation from an associated institution or equivalent years of work experience
• Displays the ability to be highly motivated and effective in a team-oriented environment.
• Work knowledge of POS, specifically NorthStar, a plus
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Maintain strong analytical, written and oral communication including interpersonal skills.
• Must be able to lift up to 50 lbs.

Nice To Haves

• Work knowledge of POS, specifically NorthStar, a plus

Responsibilities

• Develop and execute a comprehensive multi-department retail strategy aligned with Grey Oaks’ brand, member demographics, and annual operating budgets for Golf, Racquets, and Wellness.
• Drive sales performance, margin improvement, and inventory turns while maintaining appropriate stock levels and minimizing markdowns.
• Prepare, monitor, and manage annual retail budgets in partnership with the CFO and Department Heads.
• Analyze sales trends, member purchasing patterns, and vendor performance to make informed, data-driven buying decisions.
• Establish and track key performance indicators, including sales per round, gross margin, inventory turnover, sell-through performance, and payroll efficiency.
• Ensure an exceptional shopping experience for members and guests through outstanding service, cleanliness, organization, and product presentation.
• Build and maintain strong relationships with members, enhancing engagement and personalized service opportunities.
• Collaborate with the Sr. Director of Golf to execute the Club’s retail vision for each season.
• Coordinate with staff and Tournament Chairpersons on merchandise, gifts, prizes, and special event needs.
• Purchase ladies’ wear, men’s wear, accessories, golf balls, gloves, golf bags, and related merchandise in alignment with seasonal purchasing plans.
• Lead all visual merchandising efforts, including displays, signage, promotional materials, and retail communication.
• Receive, inspect, price, and ticket all incoming inventory in an accurate and timely manner.
• Conduct quarterly inventory audits in partnership with the Accounting Department and assist in reconciling variances.
• Work closely with the Accounting Department to ensure timely invoice processing, maximizing available discounts.
• Foster a culture of special orders through staff training, engagement, and personalized member service.
• Play an active role in the sales process, contributing to revenue generation and member satisfaction.
• Uphold the highest standards of ethics, professionalism, and confidentiality in all business dealings.
• Pursue ongoing professional development through workshops, research, seminars, and industry networking; share best practices and new ideas with the team.
• Ensure all safety and security procedures are followed and maintain a safe, hazard-free workplace for all team members.
• Perform other duties as assigned by management.

Benefits

• Grey Oaks has an attractive compensation, benefits program, 401k plan with a generous matching contribution, a great work environment and the opportunity to work and learn from some of the best in the industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees