Manager of Merchandise Operations
About The Position
Neiman Marcus Group is a relationship business that leads with love in everything they do—for their customers, associates, brand partners, and communities. Their legacy of innovating and culture of Belonging guide their roadmap for Revolutionizing Luxury Experiences. As a Manager of Retail Performance and Store Operations, you are responsible for driving operational performance to maximize sales and profitability in your store. You lead execution of the Operational Excellence strategy focusing on efficiency, productivity and profitability while enhancing the customer experience to improve sales performance. In this role, you report to the Sr. Manager, Retail Performance and Store Operations and work in a Neiman Marcus store location. Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.
Requirements
- 3+ years of relevant experience
- Proven track record achieving business results
- History of leading, motivating, and coaching teams to achieve objectives
- Advanced business acumen and analytical skills
- Excellent oral and written communication skills
- Strong attention to detail
- "Win together" mentality
- Basic proficiency with MS Office Product Suite
- Willingness to work a flexible schedule based on business need, which will include evenings, weekends, and holidays
Nice To Haves
- luxury retail fashion experience preferred
- 4-year degree preferred
- advanced proficiency with MS Office Product Suite preferred
Responsibilities
- Executes to compliance of all SOP / directives for Operations, Loss Prevention, Finance, Accounting and any other function.
- Oversees execution of daily store operations tasks, including: Merchandise handling, transfers, pricing, and processing of inbound / outbound freight
- Timely fulfillment, packing and shipping of online and store customer orders
- Inventory control and accuracy processes
- Training, implementing, and sustaining of process optimization standards
- In partnership with Sr. RPSO Manager, manages support team labor, scheduling, and staffing
- Flexes resources, processes, and priorities to maximize operational efficiency and customer experience
- Maintains stockroom organization standards and supports salesfloor replenishment
- Collaborates with Sales Managers and Visual to give associate direction on merchandising and sale set up/signage, ensuring standards are followed.
- Partners with Brand Experience, Visual and Sales Leaders on the set up / take down of the in-store events and activations.
- Manages performance of direct team, trains and coaches on all operational procedures, processes and associate productivity
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
