Manager of Master Data & Support

DEX Imaging•Tampa, FL

About The Position

The Master Data Manager & Support is responsible for ensuring the integrity, accuracy, and governance of Customer Master Data across the organization. This role will lead to the development and enforcement of master data policies, standards, and processes, ensuring compliance with internal controls and regulatory requirements. The position will have a dotted-line reporting relationship to both Finance and IT, requiring strong cross-functional collaboration to maintain data consistency across Salesforce, ERP systems, and other platforms.

Requirements

Excellent communication and stakeholder management skills.
Strong analytical and problem-solving abilities.
Ability to lead cross-functional initiatives and manage competing priorities. Must be able to manage multiple priorities while meeting assigned deadlines
Must exercise strong decision making and analytical thinking
Ability to work independently and with teams
Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
5+ years in Master Data Management or Data Governance roles.
Proven experience with Salesforce CRM and ERP systems (SAP, Oracle, or similar).
Experience implementing data governance frameworks in large organizations.
Proficiency in SQL and familiarity with data management tools (Informatica, SAP MDG, etc.).

Responsibilities

Master Data Governance & Integrity
Develop and implement master data governance policies, standards, and procedures.
Ensure accuracy, completeness, and consistency of Customer Master Data across systems.
Maintain and enforce data stewardship roles and responsibilities within the organization.
Data Lifecycle Management
Oversee creation, updates, and archival of customer master records.
Monitor and resolve data quality issues using established tools and methodologies.
Maintain a master data dictionary and metadata repository.
Cross-Functional Collaboration
Partner with Finance and IT teams to align master data processes with business objectives.
Support integration projects involving Salesforce and ERP systems.
Facilitate resolution of data conflicts and harmonization across platforms.
Process Improvement & Technology
Identify opportunities to automate and streamline master data processes.
Research and implement best practices and emerging technologies in master data management.
Provide training and guidance to data stewards and business users.
Compliance & Reporting
Ensure compliance with data privacy regulations (GDPR, CCPA) and internal audit requirements.
Develop and monitor data quality KPIs and governance dashboards.
Performs other duties as assigned to support the overall success of the team and organization.