Senior Manager Master Data

Dufry Careers

1d•Onsite

About The Position

Purpose: The Senior Manager of Master Data is responsible for managing all operations of the Master Data team for Food & Beverage and Retail lines of business ensuring timely database administration, maintenance, and enhancements across North America. This role leads the team in supporting business needs through system changes, troubleshooting data issues, and delivering systematic solutions that enable critical business strategies.

Requirements

Education and Experience: The combination of education and professional experience must exceed 6 years:
In a leadership role: Requires 2 years of experience leading teams engaged in developing and delivering master data programs
In a technical role: Requires 6-8 years of experience engaged in POS database building and complex data maintenance across full system life cycles
A bachelor’s degree in a program related to the functional area can count for 2 of the 6-year requirement
In the industry: 3-5 years of Hospitality, F&B and/or Retail experience
Specialized Training: Training that leads to expertise in SAP and Oracle
Demonstrated experience with Power BI, Smartsheet, and Service Now
Proficiency in Microsoft Office
Demonstrated ability to manage multiple tasks and deliver results in a fast-paced, team-oriented environment
Excellent verbal and written communication skills; strong interpersonal and customer service abilities
Superior problem resolution and analytical skills
Detail-oriented with strong organizational skills and a commitment to data accuracy and governance
Business acumen and also has the mindset required to understand the long-term implications of database management and to advance the organization’s goals
Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances
Demonstrated history of creating and maintaining positive work environments

Responsibilities

Oversees day-to-day master data operations for North America maintaining data integrity, timely administration, and compliance with company standards and procedures
Plans and executes enterprise-wide database builds, upgrades, and system enhancements while coordinating changes across multiple platforms and business units
Troubleshoots complex master data integration problems, performs root cause analysis, and implements sustainable solutions to prevent recurring issues
Implements and assists with development of master data standards, process, and procedures to support business scalability and operational efficiency
Manages relationships with internal stakeholders, external consultants, and vendors to deliver master data solutions aligned with business objectives
Responds to critical business issues by prioritizing and escalating appropriately while maintaining service level agreements
Trains end users on master data requirements, system functionality, and best practices to support proper data governance
Leads master data governance initiatives and provides recommendations to support critical business strategies and digital transformation
Collaborates cross functionally with IT, Finance, Operations, and other business partners to drive seamless data integration and alignment