Manager of Learning Experiences 2

DISCOVERY CHILDRENS MUSEUM•Las Vegas, NV

3d•$47,000 - $53,000

About The Position

The mission of DISCOVERY Children’s Museum is to foster a welcoming, vibrant, and inclusive environment where all are invited to engage in playful and educational experiences that ignite a lifelong love of learning. The Museum offers visitors extraordinary learning experiences and enhanced school, public and extended programs. DISCOVERY serves as a family-oriented and energetic educational destination. Position Description: The Manager of Learning Experiences will execute tactical plans regarding visitor experience, gallery team member supervision, and visitor safety while creating a mission-oriented environment with excellent customer service and efficiency. The Manager of Learning Experiences provides leadership and management for the direction and execution of daily Museum gallery operations.

Requirements

Bachelor’s degree in a discipline noted with position title, or related discipline required.
Minimum one year full-time managerial experience required.
Strong managerial skills for team supervision.
Strong verbal and written communication skills.
Exceptional organizational skills, planning skills and initiative.
Strong leadership and problem-solving skills, and exceptional attention to detail.
Excellent customer service skills, with the ability to work effectively to meet visitor needs.
Ability to maintain effective working relationships with team members and the public.
Ability to work in a team-oriented environment and ability to work independently.
Capable of working in a fast-paced environment with distractions.
Visual acuity and hearing, and clear communication in the English language.
Ability to work a flexible schedule which includes evenings, weekends and holidays.
Computer proficiency with Microsoft Office applications: Word, Excel, and Outlook.
Physical activities required include and are not limited to: walking and standing for the duration of scheduled shifts, light and heavy lifting (up to 50 lbs.), typing, sitting, and bending.

Nice To Haves

Three years’ full-time managerial experience highly desired.
Museum experience desired.
Experience working with children desired.

Responsibilities

Serves as Manager on Duty (85%)
Responsible for modeling desired visitor engagements.
Responsible for responding to visitor concerns and complaints.
Responsible for adhering to and implementing Museum safety policies and procedures.
Responsible for working in partnership with Museum security personnel to implement security policies and procedures.
Responsible for administering first aid treatment.
Responsible for monitoring and supervising gallery operations during Museum business hours.
Ensures accountability for Learning Experiences team member goals and objectives as defined by leadership.
Responsible for communicating performance-related feedback to Learning Experiences Managers.
Responsible for job performance coaching for Learning Experiences team members.
Administers annual performance reviews for Learning Experiences team members as assigned.
Responsible for maintaining radio and radio equipment inventory for the Learning Experiences team.
Responsible for maintaining weekly update communications with Learning Experiences Managers.
Responsible for supporting the onboarding process for Learning Experiences team members.
Supports volunteer placement and assignments in collaboration with the Volunteer Manager.
Assists in the management of staffing resources (15%)
Attends weekly meetings with the Director of Learning Experiences.
Attends professional development training as assigned.
Attends monthly management meetings and quarterly All Staff meetings.
Becomes proficient in all required training to ensure visitor safety.
Serves as a member of the DISCOVERY Safety Committee.
Develops and implements one annual professional development session for the Learning Experiences team.
Maintains a high level of professionalism in performing assigned duties and responsibilities.
Brings positive recognition to DISCOVERY Children’s Museum brand through professionalism, enthusiastic attitude and effective communication.
Supports the DISCOVERY mission and vision and adheres to all work rules, policies and procedures.
Adheres to ethical principles in all business dealings.
Maintains confidentiality of Learning Experiences team member records.
Establishes and adjusts priorities to maintain efficient workflow.
Accepts directives with enthusiasm and commitment.
Demonstrates a considerate, friendly and constructive attitude toward fellow team members.
Treats visitors, partners and vendors in a courteous and respectful manner.
Performs other duties as assigned.