Manager of Learning & Development
About The Position
We are seeking a Manager of Learning & Development to design, lead, and scale firm-wide training and professional development initiatives for a growing Plaintiff Personal Injury law firm. This role is critical to driving attorney performance, operational consistency, leadership development, and client experience across all departments. The ideal candidate brings experience building training programs in law firms, professional services, insurance, or similarly high-volume, performance-driven environments, and is comfortable partnering with executive leadership to support business growth and talent development.
Requirements
- 7+ years of experience in Learning & Development, Talent Development, or Professional Training
- Experience in law firms, legal services, insurance, claims, or professional services environments
- Proven success building and scaling training programs for multi-role organizations
- Strong executive presence with the ability to influence senior leadership
- Exceptional communication, facilitation, and stakeholder management skills
Responsibilities
- Develop and execute a comprehensive Learning & Development strategy aligned with firm growth, case outcomes, and client experience goals.
- Partner with executive leadership, practice leaders, and operations to identify skill gaps and performance opportunities.
- Build scalable onboarding programs for attorneys, paralegals, case managers, intake teams, and leadership roles.
- Design and deliver training related to: Personal Injury processes (pre-litigation through trial) Customer Service best practices Case management best practices Deposition, negotiation, and trial preparation skills Legal technology, case management systems, and workflow tools
- Support continuing legal education (CLE) initiatives where applicable.
- Create development programs for: Managing Attorneys Team Leads and Department Heads Emerging leaders within legal and operations teams
- Coach managers on performance management, feedback, and team development.
- Collaborate with Operations, HR, and Practice Leadership to reinforce: Standard operating procedures Quality control and compliance standards Consistent client communication and service delivery
- Track training effectiveness through KPIs, performance metrics, and feedback loops.
- Oversee learning platforms (LMS), content libraries, and training documentation.
- Manage internal trainers, facilitators, or external vendors as needed.
- Balance live training, workshops, and on-demand learning to support a fast-paced environment.
Benefits
- Medical Insurance including Dental and Vision
- Paid Time off- Vacation and Sick time
- Robust Holiday Schedule
- Summer Fridays (Early closures Memorial Day- Labor Day)
- 401k Plans + matching for qualifying employees
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
