Manager of IT Operations

Pattern Energy-posted 10 days ago
Full-time • Manager
Hybrid • Houston, TX
501-1,000 employees
Heavy and Civil Engineering Construction
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The Manager of IT Operations is responsible for overseeing the organization's IT infrastructure, service delivery, and daily technical operations. This includes managing cloud and on-premises environments, SaaS platforms, the IT Service Desk, and end-user support. The Manager ensures operational excellence, system reliability, and alignment of IT services with business needs. This role combines hands-on technical leadership, operational management, and team oversight to deliver high-quality IT services that support the company's growth, innovation, and compliance objectives.

  • Contribute to the development and execution of the company's IT operational plans in alignment with business goals and transformation initiatives.
  • Lead and manage IT operations across service delivery, cloud infrastructure, and the IT Service Desk.
  • Provide leadership, coaching, and development for team members, fostering a high-performance and service-oriented culture.
  • Oversee enterprise infrastructure to ensure performance, reliability, scalability, and security.
  • Support management of the IT operating budget, including vendor negotiations, expense tracking, and cost optimization.
  • Evaluate emerging technologies and recommend opportunities to enhance operational efficiency and business agility.
  • Manage relationships with external vendors and Managed Service Providers (MSPs), ensuring adherence to SLAs and contract terms.
  • Ensure compliance with regulatory, data privacy, and cybersecurity requirements in collaboration with the security team.
  • Lead or support cross-functional technology projects, including planning, execution, and delivery.
  • Support IT governance through change management, risk assessments, documentation, and performance reporting.
  • Establish, monitor, and report on KPIs and metrics to measure operational performance and service delivery effectiveness.
  • Oversee hardware, software, and technology asset inventory and life-cycle management.
  • Address legacy system challenges by implementing modern, scalable SaaS and cloud-based solutions.
  • Serve as an escalation point for critical incidents, ensuring timely resolution and root-cause analysis.
  • Perform other duties of a similar level and responsibility as required.
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (required).
  • ITIL certification (required).
  • Minimum of 10 years of progressive experience in IT operations or infrastructure management.
  • At least 5 years of experience in a management or team leadership role overseeing technical staff.
  • Demonstrated experience managing IT systems across cloud, on-premises, and hybrid environments.
  • Strong knowledge of Microsoft enterprise technologies.
  • Experience with SaaS and public cloud platforms (e.g., AWS, Azure, GCP).
  • Familiarity with SaaS applications, system integration, and cybersecurity best practices.
  • Experience with ITSM tools, project management systems, and automation platforms.
  • Strong leadership, communication, and organizational skills.
  • Ability to influence and collaborate with cross-functional business and technical stakeholders.
  • Strategic thinker with a hands-on approach to problem-solving and operational improvement.
  • Manage relationships with external technology vendors and Managed Service Providers (MSPs), ensuring alignment with SLAs, contractual terms, and performance expectations.
  • Additional certifications such as ITSM, COBIT, ISO/IEC 20000, Agile, Scrum, or Six Sigma (strong plus).
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