Manager of IT and Informatics

Cleveland Area Hospital•Cleveland, OK

About The Position

POSITION SUMMARY: The Manager of IT and Informatics is responsible for administering, coordinating, and reviewing the performance of IT functions across the organization, including infrastructure and solution opportunity recommendations and vendor liaison. This position also includes coordination with our providers for onboarding and at-the-elbow support. This person is also responsible for addressing escalations from the third-party MSP Provider, which may consist of on-call availability outside core business hours. This leader seeks to identify and implement new and emerging strategies to increase efficiency, improve processes, and enhance the patient and employee experience. As part of achieving these goals, this role identifies opportunities to work with leaders in other areas to ensure regulatory compliance, increase care coordination, and improve process efficiency between departments and entities. The Manager of IT and Informatics reports to the CNO and engages in successful collaboration with employees and leaders across the organization.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Health Informatics or related field experience (5 years healthcare admin) required
Strong communication, organization, interpersonal, and customer service skills are required.
Extensive experience with hospital information systems, including EHR/EMR, PACS, RIS, LIS, pharmacy systems, and clinical decision support tools
Strong understanding of clinical system integration
Ability to translate clinical requirements into technical solutions and understand clinical documentation, order entry, medication administration, and other clinical workflows
Knowledge of network infrastructure, data centers, cloud platforms, backup, disaster recovery, and high-availability systems
Proficiency in cybersecurity, identity access management, and data protection for clinical systems
Experience overseeing IT service desk operations, system upgrades, and downtime procedures
Requires a high level of personal integrity, and the ability to professionally handle confidential matters and demonstrate the appropriate level of judgment and maturity.
Excellent working knowledge of computer systems, security, network, and systems administration, databases and data storage systems, and phone systems.
Experience leading and managing IT projects; experience with IT service performance metrics and benchmarking; experience with IT infrastructure and operations best practices
Requires a high degree of initiative, dependability, and ability to work with little supervision.
Must have well-developed planning, organizational, and problem-solving skills.

Nice To Haves

Clinical background or formal education in health-related discipline (e.g., nursing, allied health, clinical informatics) strongly preferred
Proficiency in Cerner / Athena EMR applications is a plus

Responsibilities

Manages Information Technology and Network Systems, including Clinic and Hospital EMRs.
Collaboratively analyze technology requirements across the organization and develop solutions for IT needs. Participate in hardware and software evaluations.
Provide application support, troubleshooting, support training needs, unit reporting or departmental analytics activities.
Represent the organization in IT related discussion/meetings.
Evaluate and maintain IT inventory, including recommendations for upgrades, additions, or replacements.
Examine usage/efficiency of EMR features or add-ons on a routine basis.
Act as liaison between CAH and offsite IT Support, regarding organization support needs, project requests, and analyzing performance.
Serve as primary resource for leveraging technology to improve/maximize clinical workflows, ensuring efficiency across hospital and clinic departments.
Responsible for recruiting, training, coaching, and developing the IT team that supports the missions and values of the organization
Responsible for active engagement and collaboration with operational, leadership, and staff
Responsible for performance tracking of improvement initiatives related to department goals and objectives.
Review/create IT policies, as needed.
Other duties as assigned.