Manager of Infrastructure

Educational Media Foundation • Franklin, TN

7h

About The Position

We’re looking for an experienced infrastructure leader who’s passionate about people, performance, and purpose. As Manager of Infrastructure Support , you’ll guide a high‑impact team responsible for our core infrastructure—servers, storage, cloud, and beyond. You’ll set the vision, elevate the team, and ensure our systems are dependable, secure, and aligned with the organization’s mission and strategic objectives. What will you do? Team Leadership & Development Lead, mentor, and develop a high-performing team of highly skilled Infrastructure & Platforms Engineers. Hire, train, and onboard new Team Members, providing them with the necessary skills and knowledge to succeed. Conduct regular performance reviews, provide constructive feedback, and support employee growth and development. Foster a collaborative and inclusive team environment that encourages innovation, creativity, and continuous learning. Motivate and inspire the team to achieve high levels of performance and exceed expectations. Strategic Planning & Execution Develop and implement the team's strategic plan, aligning with the organization's overall technology roadmap and business objectives. Define and prioritize team objectives and projects, ensuring they deliver maximum value to the organization. Monitor team performance against key metrics and identify areas for improvement. Drive continuous improvement initiatives within the team to enhance efficiency, reduce costs, and improve overall service delivery. Infrastructure Operations: Oversee the day-to-day operations of the infrastructure environment, ensuring high availability, security, and performance. Manage and optimize infrastructure costs, identifying opportunities for cost reduction and efficiency gains. Ensure compliance with all relevant security and regulatory standards. Technical Oversight: Maintain a strong understanding of current and emerging infrastructure technologies (e.g., cloud computing, virtualization, containerization, automation). Provide technical guidance and support to the team as needed. Stay abreast of industry best practices and emerging technologies. Project Management: Plan, execute, and monitor infrastructure projects, ensuring they are delivered on time, within budget, and to the required level of quality. Manage project risks and effectively resolve issues. Collaboration & Communication: Hire, train, and onboard new Team Members, providing them with the necessary skills and knowledge to succeed. Lead, mentor, and develop a high-performing team of highly skilled Infrastructure & Platforms Engineers. Collaborate effectively with other departments across the organization, including development, operations, and security teams. Communicate effectively with stakeholders at all levels, including executive leadership, on technical and project-related matters. Represent the team in cross-functional meetings and committees.

Requirements

• Bachelor’s degree in computer science, Information Systems, or equivalent experience.
• Minimum of 10+ years of experience in systems engineering or a related
• 5+ years of experience in a leadership or management role within an IT environment.
• Demonstrated experience leading and developing high-performing technical teams.
• Strong understanding of cloud computing platforms (AWS, Azure, GCP), virtualization technologies, and server/storage technologies.
• Experience with automation and orchestration tools (e.g., Ansible, Chef, Terraform).
• Strong understanding of networking concepts and protocols.
• Excellent communication, interpersonal, and presentation skills.
• Strong leadership, mentorship, and team-building skills.
• Proven ability to manage projects effectively and meet deadlines.
• Strong analytical and problem-solving skills.
• Excellent interpersonal skills with the ability to develop sincere business/Ministry relationships.
• Demonstrated ability to represent the Ministry and executive staff professionally and maintain confidentiality.

Nice To Haves

• Industry certifications (e.g., ITIL, AWS Certified Solutions Architect) are a plus.

Responsibilities

• Lead, mentor, and develop a high-performing team of highly skilled Infrastructure & Platforms Engineers.
• Hire, train, and onboard new Team Members, providing them with the necessary skills and knowledge to succeed.
• Conduct regular performance reviews, provide constructive feedback, and support employee growth and development.
• Foster a collaborative and inclusive team environment that encourages innovation, creativity, and continuous learning.
• Motivate and inspire the team to achieve high levels of performance and exceed expectations.
• Develop and implement the team's strategic plan, aligning with the organization's overall technology roadmap and business objectives.
• Define and prioritize team objectives and projects, ensuring they deliver maximum value to the organization.
• Monitor team performance against key metrics and identify areas for improvement.
• Drive continuous improvement initiatives within the team to enhance efficiency, reduce costs, and improve overall service delivery.
• Oversee the day-to-day operations of the infrastructure environment, ensuring high availability, security, and performance.
• Manage and optimize infrastructure costs, identifying opportunities for cost reduction and efficiency gains.
• Ensure compliance with all relevant security and regulatory standards.
• Maintain a strong understanding of current and emerging infrastructure technologies (e.g., cloud computing, virtualization, containerization, automation).
• Provide technical guidance and support to the team as needed.
• Stay abreast of industry best practices and emerging technologies.
• Plan, execute, and monitor infrastructure projects, ensuring they are delivered on time, within budget, and to the required level of quality.
• Manage project risks and effectively resolve issues.
• Collaborate effectively with other departments across the organization, including development, operations, and security teams.
• Communicate effectively with stakeholders at all levels, including executive leadership, on technical and project-related matters.
• Represent the team in cross-functional meetings and committees.

Benefits

• Industry leading Medical, Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holiday and sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs including free access to LinkedIn Learning platform

What This Job Offers

• Job Type: Full-time
• Career Level: Manager