Manager of Incident Management, Autonomous Vehicle Operations

General Motors • Milford, MI

6d • Hybrid

About The Position

The Manager of Incident Management is the strategic and operational leader responsible for the full lifecycle of incident response for GM’s Level 3 autonomous driving software. This role leads a team of Senior Incident Managers, sets the bar for safety and quality, and ensures GM’s global AV operations run with precision, reliability, and compliance. You’ll shape the strategy, elevate cross‑functional alignment, and build a high‑performing team that delivers fast, accurate, and consistent incident management across a mission‑critical program.

Requirements

• Deep knowledge of incident response frameworks in AV, mobility, or other complex, safety‑critical environments
• 7+ years in incident management, including experience as an Incident Commander or lead responder
• 3+ years of people leadership experience
• Proven ability to stay calm, clear, and precise during high‑pressure escalations
• Experience briefing senior leadership in real time
• Demonstrated experience training teams and reinforcing safety culture
• Ability and willingness to participate in a 24/7 on‑call rotation

Nice To Haves

• Degree in Emergency Management, Operations, Business, or related field
• Experience with legal hold/evidentiary requests, law‑enforcement interactions, and regulatory communications
• Background in highly regulated industries (Automotive, Aviation, Maritime, Rail, etc.)
• Certifications such as NIMS/ICS, ITIL, or equivalent
• Strong analytical skills; experience with tools like Looker

Responsibilities

• Own the incident response vision, roadmap, playbooks, escalation models, and quality standards for Level 3 AV operations.
• Align engineering, operations, safety, legal, and executive partners around clear, disciplined incident response processes.
• Manage and mentor Senior Incident Managers (3-5); drive accountability, growth, and team cohesion.
• Foster a culture rooted in safety, precision, continuous improvement, and psychological safety.
• Serve as the top escalation point for critical, fleet‑impacting, or reputationally sensitive incidents.
• Provide executive‑level clarity during fast-moving events while ensuring disciplined, real-time response operations.
• Lead the response for major incidents affecting the AV fleet to minimize operational and safety impacts.
• Review and triage all on‑road incidents (collisions, safety events, software anomalies), determine severity, and ensure complete on‑scene documentation.
• Partner closely with technical experts to diagnose issues across software, hardware, and systems.
• Coordinate response efforts with engineering, operations, safety, legal, communications, and executives; ensure accurate documentation and aligned messaging.
• Build and continually improve tools, workflows, and best practices to increase response speed, clarity, and quality.
• Provide actionable insights for Legal, Risk, Regulatory, and Communications teams.
• Deliver timely updates during incidents; support legal inquiries, regulatory reporting, and law‑enforcement requests.
• Review DMV/NHTSA requirements and influence policy, compliance, and documentation updates.
• Lead onboarding and ongoing training for incident responders and cross-functional partners.
• Develop and run incident exercises to strengthen readiness and reinforce safety culture.

Benefits

• GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
• Upon successful completion of a motor vehicle report review, you will be eligible to participate in a company vehicle evaluation program, through which you will be assigned a General Motors vehicle to drive and evaluate.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed