Change Management Lead, Autonomous Vehicle Operations

General Motors • Sunnyvale, CA

4d • Hybrid

About The Position

The Change Management Lead for Autonomous Vehicle Data Collection Operations is responsible for leading complex, cross-functional operational changes that impact autonomous and automated vehicle data collection programs. This role exercises independent judgment on significant operational matters and serves as a subject-matter expert in change readiness, execution, and deployment across live AV fleet operations. This role partners with Product, Engineering, Safety, Training, and Operations teams to ensure changes affecting data collection workflows, tooling, documentation, and operational processes are planned, reviewed, trained, and deployed in a disciplined and traceable manner.

Requirements

• Bachelor’s degree or equivalent experience.
• Customer service experience with the ability to support and engage diverse stakeholders.
• Demonstrated ability to manage change and operate effectively in ambiguous environments.
• Ability to lead and facilitate workgroups and meetings.
• Ability to manage cross-functional discussions and ensure compliance requirements are met.
• Confidence to learn independently and work effectively in a hybrid or remote environment.

Nice To Haves

• PMP certification and/or strong program management experience in complex, technical environments.
• Knowledge of Engineering Change Management processes.
• Knowledge of Global Program Launch processes.
• Vehicle development process knowledge.
• Knowledge of/or experience with Automated Driving technologies and execution
• Strong skills using computer software and applications (Microsoft-based tools).
• Strong sense of urgency with the ability to drive execution.
• High level of analytical and problem-solving capabilities.

Responsibilities

• Lead end-to-end change management for autonomous vehicle data collection operations, including workflow changes, tooling updates, documentation changes, training releases, and quality or safety impacts.
• Independently assess change scope, operational risk, and readiness requirements for complex, non-standard changes.
• Translate technical and product changes into clear operational execution plans aligned to data quality and safety objectives.
• Drive cross-functional alignment across Product, Engineering, Operations, Safety, and Training teams without direct authority.
• Facilitate structured change reviews and readiness discussions, using data and analysis to influence decisions and resolve conflicting perspectives.
• Ensure all operational readiness criteria are met prior to deployment, including documentation approval, training readiness, quality review, and communications.
• Coordinate deployment of changes into live AV data collection environments and verify successful implementation.
• Monitor post-deployment outcomes and identify operational issues, unintended impacts, or required corrective actions.
• Maintain audit-ready records of change decisions, approvals, execution status, and outcomes.
• Identify gaps or inefficiencies in change execution processes and propose improvements.
• Serve as a mentor and resource to less-experienced team members on change execution and operational readiness.

Benefits

• GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level