Manager of Group Rooms - Resort

Kalahari Resorts & Conventions•Round Rock, TX

37d

About The Position

We are inviting you to apply for our open Group Rooms Manager position. In this role, you’ll be responsible for serving as a housing contact for groups once they are under contract with Kalahari. You’ll manage group reservations and group blocks by being the liaison between the sales team, event planners, and hotel departments to ensure seamless bookings and execution. You’ll also be responsible for establishing a rapport with event contacts, providing excellent communication by phone and in person, and attention to detail when managing accounts. As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. As a Group Rooms Manager, you’ll enhance the guest experience by creating smooth, well-managed group stays through clear communication, accurate information, and strong attention to detail. You’ll also support associates by keeping group bookings organized and consistent so they can deliver great service with confidence.

Requirements

General knowledge of the practices and procedures of a resort and convention center
Proficient in Microsoft Word and Excel.
Possess strong time management skills.
Capable of managing across multiple accounts.

Nice To Haves

Experience and knowledge with Passkey, Delphi, and Visual 1 (V1) is preferred, but not required.

Responsibilities

Build, manage, and maintain all group room blocks in Passkey/V1.
Manage guest lists and reservation changes, ensuring timely communication of arrangements, changes, and special needs to internal departments and clients.
Oversee and process group reservations, room blocks, and special requests from clients.
Act as a point of contact between the Sales team, Front Office and other departments.
Oversee accurate posting, billing, and reconciliation of group folios; complete all required reports, forecasts, and audits per Kalahari standards.
Maximize revenue through up-selling opportunities, maintain strong client relationships, and collaborate across departments to ensure seamless event execution and guest satisfaction.
Adhere to Kalahari policies and procedures in contract processing, data management, and communication through actively participating in meetings and supporting Sales, Catering, and Conference Services as needed.
Provide administrative support for sales and catering offices and assist with sales activities as needed.