Banquet and Group Rooms Manager

EOS•Hilton Head Island, SC

About The Position

The Banquet Group Rooms Manager is tasked with running the entire banquet department to include the setup, execution, and breakdown of events, the hiring and training of staff, proper storage and use of equipment, and oversee the financial performance of the department, as well as coordination & execution of Group Rooms management responsibilities. The position reports primarily to the Resort Director but also reports to Director of Sales for Group Rooms Manager responsibilities.

Requirements

Must have prior Banquet/Conference Services experience at a resort, conference or event center, or equivalent
Able to work a varied schedule to include nights, weekends, and occasionally holidays
Leadership skills to effectively motivate staff
Excellent computer skills
Calm demeanor, trustworthy, reliable, detail oriented, timely
Able to solve any situation without prior knowledge of issue
This position can be very physical and requires that you are able to stand, bend, stoop, carry, haul, and walk in sand for extended periods of time
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

Responsibilities

Oversee and participate in the servicing of all events by Banquet Team to ensure full client and guest satisfaction
Liaise with clients on day of event, to ensure complete satisfaction
In conjunction with Banquet Captains, develop standard break and buffet designs for each menu to include photo of the setups
Ensure reorganization of storage areas and SOP for keeping the organization
Ensure ongoing supply of necessary service equipment and proper care of such to ensure all events have what is needed for smooth operation
Ensure Audio Visual equipment is stored and kept in working order. Know and understand how to operate and set up all in-house equipment
Using BEOs, thoroughly plan for the following weeks event including linen order, soft drink order, necessary equipment rental, etc.
Hold Pre-Shift meetings for all events to include Minute Meeting Topics and Information about things that are happening in the Resort as well as specific details for the particular event at hand.
Ensure par levels are maintained for buffet utensils, fire pits, pads/pens, bar utensils, etc.
Ensure meeting rooms are always kept clean and in site-ready condition.
Do monthly walkthroughs with engineering to ensure maintenance items are attended to, all rooms have working lights, cooling, heating, no paint chipping, etc.
Ensure staff have working radios for use during events to ensure thorough communication
Work with entire food and beverage team to ensure smooth operation with regards to staffing, equipment and daily flow for the betterment of the resort
Assist in various projects/events as needed
Input rooming lists for upcoming groups
Balance inventory as needed
Assign VIP for groups if needed with amenities delivered to the kitchen
Monitor cut-off dates for groups and send 30/60/90 updates to all clients. Weekly if requested by the coordinator or main client
Review all BEO's and Resumes
Distribute/create all resumes if applicable
Check Reservations and Front Desk email for any group reservations that came through
Communicate with all clients regarding reservations for groups if needed
Input all HGVOO reservations and cancellations and email the weekly arrivals to the front desk to ensure all reservations are accounted for
Go over all Dynamic Package request and make sure all requests are in the guests reservation
Make sure all Expedia and Booking.com requests are met by logging into the portals and ensuring those requests are met.
Go through guests deposits and make sure all 1-night deposits are taken prior to arrival
Manage, train and grow the Banquet Staff as needed.
Ensure staff scheduling is within budgeting numbers
Ensure proper posting of revenues occurs on the day of the event.
Other duties as assigned.