Manager of Global IT Service Desk

Michels Corporation • Brownsville, TX

59d

About The Position

The Manager of Global IT Service Desk oversees the daily operations of the IT Service Desk, ensuring users receive efficient, high-quality technical support. This role leads a team of Service Desk Support Analysts through supervisory staff, manages escalations, and maintains consistent service standards. Success in this position requires strong technical expertise, effective leadership, and a commitment to delivering exceptional customer service.

Requirements

• Bachelor's degree in business, computer sciences or related field and 5-10 years of relevant experience, or an equivalent combination
• 3-5 years of experience leading a technical support or customer service team
• Knowledge of ITIL or other service management frameworks
• A valid driver license for the type(s) of vehicles you may be driving and an acceptable driving record

Nice To Haves

• Leadership or project management certifications (preferred)

Benefits

• We offer a comprehensive benefits program, including Health, Dental, Life, Flexible Spending Accounts, Health Savings Account, Short Term and Long-Term Disability Insurance, 401(k) plan, Legal Plan, and Identity Theft and Monitoring Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Heavy and Civil Engineering Construction
• Number of Employees: 5,001-10,000 employees