Manager of First Impressions - Potential for Hybrid Work

Hub International Insurance•Rockville, MD

3d•$55,000 - $70,000•Hybrid

About The Position

Discover a Career That Empowers You — Join HUB International! At HUB International, we’re more than just an insurance brokerage firm — we’re a thriving community of entrepreneurs driven by purpose and passion. Every day, we help individuals, families, and businesses protect what matters most by providing a broad array of insurance, retirement, and wealth management products and services. But we don’t stop there — we also invest deeply in our people. Here, your career is in your hands. You’ll be empowered to learn, grow, and truly make an impact. Whether you're supporting a local business or helping a national client navigate complex risk, you’ll be backed by the strength of a global firm and the heart of a regional team. As one of the world’s largest insurance brokers — and a proud Stevie Award-winning workplace — HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20,000 professionals across 570+ offices in North America, we bring together industry-leading technology, a strong culture of collaboration, and centers of excellence that fuel innovation. Explore your future with HUB International. Let’s grow together. If you're ready to be part of a company where your voice matters, your work has purpose, and your potential has no limits — HUB is the place for you. We currently have an opportunity for a Manager of First Impressions to join the Mid-Atlantic team. The Manager of First Impressions serves as the emissary of our regional culture, ensuring every interaction, whether in person, by phone, or in our shared spaces, reflects our commitment to professionalism and engagement. This unique role combines oversight of front-of-house operations across the region, executive support for the leadership team, and ownership of employee engagement events that bring our teams together. This is not a traditional administrative position. The Manager of First Impressions shapes how our people and clients experience our organization from the very first moment of contact. If you thrive on making others feel welcome, take pride in operational excellence, and enjoy creating memorable experiences, we'd love to hear from you.

Requirements

High school diploma or GED equivalent required; Bachelor’s degree in Business or similar equivalent experience preferred
Demonstrated experience in office administration, executive support, or hospitality/front-of-house operations
Proven ability to lead, coach, and coordinate the work of others in a multi-location environment
Strong organizational skills with the ability to manage competing priorities and meet deadlines
Excellent interpersonal and communication skills—written and verbal
High level of professionalism, discretion, and judgment when handling confidential information
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)
Periodic travel to regional office locations

Nice To Haves

Experience planning corporate events or employee engagement programming
Familiarity with calendar/scheduling tools, travel booking platforms, and expense management systems
Background in insurance, financial services, or professional services environments

Responsibilities

Front-of-House Operations & Team Leadership Manage the centralized Reception Team and internal call center staff; provide day-to-day guidance and support across the region
Establish and maintain consistent service standards, greeting protocols, and phone handling procedures across all locations
Coordinate coverage schedules to ensure seamless front desk and call center operations
Serve as the primary point of contact for facilities-related needs in conference rooms and reception areas, including scheduling systems, presentation equipment, and room readiness
Manage mail distribution workflows, including scanning documents into the agency management system, and routing to client service personnel/teams
Coordinate vendor relationships for office services including shipping, shredding, postage, and office supplies
Onboard, train, and mentor front-of-house team members; provide performance feedback and support professional development
Executive Support Manage complex calendars for members of the regional executive team, including scheduling meetings, resolving conflicts, and anticipating needs
Coordinate travel arrangements, including itineraries, accommodations, and expense processing
Plan and coordinate execution of regional executive meetings
Prepare materials for executive meetings
Handle confidential correspondence with discretion
Serve as a liaison between executives and internal/external stakeholders
Employee Engagement & Events Plan, coordinate, and execute regional employee events including holiday celebrations, team-building activities, recognition programs, and milestone celebrations
Manage event logistics including venue selection, catering, invitations, and budgets
Lead the regional FUN Committee and identify opportunities to enhance workplace culture and team morale through creative, engaging events and initiatives.
Partner with HR and leadership to align events with organizational goals and values
General Responsibilities Attend and complete required training sessions and assignments
Establish and maintain effective professional relationships with colleagues at all organizational levels
Communicate clearly and professionally with internal and external stakeholders
Adhere to all organizational policies, procedures, and regulations
Complete other duties and projects as assigned

Benefits

Medical, Dental, Vision and Prescription Drug Coverage
Health Plan Reimbursement Program
Health Savings Account (HSA)
401(k) Savings Plan
Employee Assistance Program (EAP)
Comprehensive Wellness Program
Flexible Spending Accounts (FSAs)
Life and Disability Plans
Long-Term Care
Identity Theft, Group Legal, Accident, Critical Illness, Pet Insurance and many more!
Low-Cost Loan Program and Student Loan Resources
Vacation, Holiday, Sick, and Personal Time Off
Comprehensive Onboarding
Continuing Education
Flexible Work Arrangements
Dress for Your Day Dress-Code
Culture & Belonging Employee Networks: At HUB, inclusion isn’t just a core value — it’s a shared commitment. We’re building a workplace where every voice is heard, every person is respected, and everyone can show up as their authentic self. One of the easiest ways to get involved is by joining one of our Culture & Belonging Employee Networks — communities where connection, support, and impact come to life. Currently we have the following networks: HUB Women Network HUB Black Inclusion Network Asian Pacific Islander Network Hispanic Network HUB Young Professional Enrichment (HYPE) Indigenous Network Pride Network Military Veterans/Military Spouses & Families Network Employees engaged in these groups all have an interest in raising awareness at HUB supporting the three-pronged D&I Strategy: Talent – the attraction, recruitment, and hiring of the best diverse talent; Culture – creating a culture of Inclusion and Belonging; and Community – having a diverse lens to the societal impact that we have in communities through volunteerism and philanthropy.