Manager of Finance Operations

AvidXchange•Charlotte, NC

21h•Hybrid

About The Position

Overview The Manager of Finance Operations owns the engine of finance and accounting operations and serves as the architect of scalable financial workflows. This role designs data-driven performance frameworks, optimizes case and process management, and drives automation across AR, AP, procurement, and cash application. Partnering cross-functionally, the Manager of Finance Operations brings structure, visibility, and continuous improvement to financial operations while leading teams and strengthening operational performance. What You’ll Do Own and optimize day-to-day financial operations across AR, Collections, AP, and Procurement. Design and own the operating model for finance workflows, metrics, and case management. Build and monitor KPI frameworks (DSO, aging, backlog, cycle time, resolution rates, SLAs). Translate data into clear priorities, insights, and action plans. Lead case intake, triage, assignment, and capacity management across teams. Identify bottlenecks and systemic issues using case and performance data. Drive continuous improvement through automation, process redesign, and system enhancements. Automate and enhance the cash application process to improve accuracy, speed, and scalability. Manage and develop a global delivery team supporting cash application and operational workflows. Partner with various teams across the business to scale and standardize processes. Set direction, priorities, and accountability for team members. Deliver operational insights to finance leadership and support close activities. What We’re Looking For Bachelor’s degree in Finance, Accounting, Business, Data Analytics, or a related field. 5–8+ years of experience in financial operations, accounting, analytics, or process improvement. Proven experience designing and managing KPI frameworks, dashboards, and performance reporting. Strong analytical skills with the ability to interpret complex data and translate insights into operational decisions. Advanced Excel skills, including data analysis, modeling, and reporting. Hands-on experience with Workday and Salesforce in financial, billing, case management, or operational workflows. Experience using data to drive process improvement, automation, and scalable operational design. Ability to manage complex workflows across multiple teams and stakeholders. Experience leading operational initiatives and influencing cross-functional partners. Experience with business intelligence or data visualization tools (e.g., Power BI, Tableau, Looker, or similar). Experience with finance transformation, system implementations, or automation initiatives. Preferred experience working with global or distributed operations teams. About AvidXchange AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything . We are Connected as People , Growth Minded , and Customer Obsessed . These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work ®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. Who you are: A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. What you’ll get: AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place. AvidXers enjoy: 18 days PTO 11 Holidays (8 company recognized & 3 floating holidays) 16 hours per year of paid Volunteer Time Off (VTO) Competitive Healthcare High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage 100% AvidXchange paid Dental Base Plan Coverage 100% AvidXchange paid Life Insurance 100% AvidXchange paid Long-Term Disability 100% AvidXchange paid Short-Term Disability Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents 401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2% Parental Leave: 8 weeks 100% paid by AvidXchange Discounts on Pet, Home, and Auto insurance WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more Onsite gym fitness center, yoga studio, and basketball court Tuition Reimbursement up to the federal maximum of $5,250 Hybrid Workplace Flexibility Free parking Fully granted from beginning of year, pro-rated if hired mid-year Must be full-time for at least 3 months Must be full-time for at least one year Equal Employment Opportunity AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.

Requirements

Bachelor’s degree in Finance, Accounting, Business, Data Analytics, or a related field.
5–8+ years of experience in financial operations, accounting, analytics, or process improvement.
Proven experience designing and managing KPI frameworks, dashboards, and performance reporting.
Strong analytical skills with the ability to interpret complex data and translate insights into operational decisions.
Advanced Excel skills, including data analysis, modeling, and reporting.
Hands-on experience with Workday and Salesforce in financial, billing, case management, or operational workflows.
Experience using data to drive process improvement, automation, and scalable operational design.
Ability to manage complex workflows across multiple teams and stakeholders.
Experience leading operational initiatives and influencing cross-functional partners.

Nice To Haves

Experience with business intelligence or data visualization tools (e.g., Power BI, Tableau, Looker, or similar).
Experience with finance transformation, system implementations, or automation initiatives.
Preferred experience working with global or distributed operations teams.

Responsibilities

Own and optimize day-to-day financial operations across AR, Collections, AP, and Procurement.
Design and own the operating model for finance workflows, metrics, and case management.
Build and monitor KPI frameworks (DSO, aging, backlog, cycle time, resolution rates, SLAs).
Translate data into clear priorities, insights, and action plans.
Lead case intake, triage, assignment, and capacity management across teams.
Identify bottlenecks and systemic issues using case and performance data.
Drive continuous improvement through automation, process redesign, and system enhancements.
Automate and enhance the cash application process to improve accuracy, speed, and scalability.
Manage and develop a global delivery team supporting cash application and operational workflows.
Partner with various teams across the business to scale and standardize processes.
Set direction, priorities, and accountability for team members.
Deliver operational insights to finance leadership and support close activities.

Benefits

18 days PTO
11 Holidays (8 company recognized & 3 floating holidays)
16 hours per year of paid Volunteer Time Off (VTO)
Competitive Healthcare
High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
100% AvidXchange paid Dental Base Plan Coverage
100% AvidXchange paid Life Insurance
100% AvidXchange paid Long-Term Disability
100% AvidXchange paid Short-Term Disability
Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
Parental Leave: 8 weeks 100% paid by AvidXchange
Discounts on Pet, Home, and Auto insurance
WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
Onsite gym fitness center, yoga studio, and basketball court
Tuition Reimbursement up to the federal maximum of $5,250
Hybrid Workplace Flexibility
Free parking