Manager of Family Directed Service Coordination

Moore Center Services, Inc.•Manchester, NH

About The Position

Position Overview: This role supervises a team of family directed service coordinators who assist individuals in navigating service systems, developing person-centered plans, and monitoring services to ensure health, safety, and meaningful outcomes for each person served as described in He-M 503. Manager Responsibilities: · Hire, train and supervise all Family Directed service coordinators · Review all service authorizations upon request for initial or renewal authorizations · Review, approve and monitor the completion of all individual service agreements · Review, approve and monitor all amendments · Act as department coverage when the Director is unavailable Essential Responsibilities: System Navigation: • Identify the needs and support required for individuals by accessing appropriate assessment tools as needed. • Provide information and assistance to individuals and their support teams on options to meet their needs. • Work collaboratively with community service partners to facilitate connections on behalf of the individual • Facilitate transition planning as required between waivers or services. • Inform individuals of the appeals process Person-Centered Planning: • Identify individual needs/goals and preferences and champion those at all intersections of the process • Coordinate the service planning process as outlined in He-M 503. • Ensure all documentation is maintained, on time, and compliant with regulations outlined in He-M 503. • Support the individual to facilitate the choice and selection of service providers to deliver services, conduct outreach on behalf of the individual • Ensure adequate financial resources are secured for all requested services through budget development, accurate and timely authorization submission and etc. • In advance of the annual service planning meeting, consult with the individual and team members to understand the individual’s satisfaction with services, progress on their goals, and to identify any risk factors and plans to minimize them, as outlined in He-M 503, when applicable consult with the Human Right’s Committee through the formal process as outlined in He-M 504. Monitoring Health, Safety and Outcomes: • Ensure in-home visits and monthly contacts occur at the frequency required by regulation that: • Monitors goal progression and address gaps between service delivered and expectations outlined in the service agreement. • Assesses the health and safety of the individual and address and report any concerns to appropriate parties and update HRST as needed • Monitor the implementation of any risk management/behavioral support plans • Submit documentation of these contacts and ensure timely and accurate billing is completed. • Coordinate, complete, and document appropriate follow up related to incident reports and sentinel events, and participate in investigations as required • Actively coordinate crisis situations including submitting crisis service funding requests to BDS. • Ensure implementation and documentation of informed choice, freedom of choice, and protecting individuals rights

Requirements

Associates Degree in Human Services or related field required; Bachelor’s preferred
Minimum of 2 years' experience working with individuals with intellectual/developmental disabilities is required
Minimum of 1 year management experience preferred.
$100,000/300,000 Automobile Liability Insurance
Valid driver's license and access to a safe operating vehicle during scheduled working hours
Demonstrate a commitment to The Moore Center's values
Comply with all state, agency and department policies and procedures
Demonstrate the ability to work independently and as part of a team including people of varied educational, socioeconomic and ethnic backgrounds, skill levels and value systems
Exhibit superb customer service skills, including mediation skills and the ability to maintain a professional demeanor in crisis situations
Proficiency in Microsoft Office 365
Possess excellent organization and time management skills
Demonstrate flexibility with changes in job, schedule and duties
Demonstrate creative, innovative thinking and problem solving

Responsibilities

Hire, train and supervise all Family Directed service coordinators
Review all service authorizations upon request for initial or renewal authorizations
Review, approve and monitor the completion of all individual service agreements
Review, approve and monitor all amendments
Act as department coverage when the Director is unavailable
Identify the needs and support required for individuals by accessing appropriate assessment tools as needed.
Provide information and assistance to individuals and their support teams on options to meet their needs.
Work collaboratively with community service partners to facilitate connections on behalf of the individual
Facilitate transition planning as required between waivers or services.
Inform individuals of the appeals process
Identify individual needs/goals and preferences and champion those at all intersections of the process
Coordinate the service planning process as outlined in He-M 503.
Ensure all documentation is maintained, on time, and compliant with regulations outlined in He-M 503.
Support the individual to facilitate the choice and selection of service providers to deliver services, conduct outreach on behalf of the individual
Ensure adequate financial resources are secured for all requested services through budget development, accurate and timely authorization submission and etc.
In advance of the annual service planning meeting, consult with the individual and team members to understand the individual’s satisfaction with services, progress on their goals, and to identify any risk factors and plans to minimize them, as outlined in He-M 503, when applicable consult with the Human Right’s Committee through the formal process as outlined in He-M 504.
Ensure in-home visits and monthly contacts occur at the frequency required by regulation that:
Monitors goal progression and address gaps between service delivered and expectations outlined in the service agreement.
Assesses the health and safety of the individual and address and report any concerns to appropriate parties and update HRST as needed
Monitor the implementation of any risk management/behavioral support plans
Submit documentation of these contacts and ensure timely and accurate billing is completed.
Coordinate, complete, and document appropriate follow up related to incident reports and sentinel events, and participate in investigations as required
Actively coordinate crisis situations including submitting crisis service funding requests to BDS.
Ensure implementation and documentation of informed choice, freedom of choice, and protecting individuals rights