Analyst- Service Coordination

LaBella Associates•Ithaca, NY

1d•$70,000 - $78,000

About The Position

We are currently hiring a Service Coordination Analyst in LaBella’s Program Management Services Division within our client’s Workforce Management & Resource Planning office across New York State. The Program Management Services Division at LaBella provides comprehensive management services for complex projects and multi-year capital programs. Project teams are established to provide a customized mix of business consulting, project management, financial control and monitoring, administrative, and technical support services. The Service Coordinator is responsible for monitoring, coordinating and supporting all customer service requests to ensure the delivery of superior customer service and accurate measurement of company goals versus achievements. You will monitor the workflow of the new service installations, service upgrades and relocations, and work directly with the local Stakeholders and the Integrated Planning and Scheduling group to achieve high levels of customer satisfaction. Salary Range: $70,000 - $78,000 The specific salary offered may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

Requirements

5-10 years of related experience in a customer service, customer focused construction or technical setting
Lesser experience in combination with related Associates or Bachelor’s degree will be considered.
Effective written communicator
Effective verbal communicator
Attention to Detail
Able to Multi-Task
Self-Motivated
Ability to process data

Responsibilities

Perform a wide range of assignments and resolve problems independently without close supervision.
Ability to anticipate upcoming responsibilities or needs and use initiative appropriately.
Perform and document basic data analysis functions.
Perform other duties as required.
Gain knowledge of policies and procedures related to the new service process
Act as a liaison between the Customer, Contractors and Electricians and the Service Centers and Customer Contact Center to enhance communication and coordination for required services.
Interacts with internal and external customers including, but not limited to, contractors, electricians, customers, etc. regarding all aspects of the new service process, The Service Coordinator is responsible for monitoring the Customer Service Guarantee.
Develop a working relationship with Energy Service Specialist, Customer Service Advisor Meter Department and Line Supervisor to resolve service-related issues.
Strive to deliver the level of customer service that our contractors, electricians and all other customers expect and deserve.
Participates in emergency storm restoration efforts.
Works to enhance the communication of policies and procedures to our contractors
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