Manager of Facilities Services

MOPOP•Seattle, WA

28d•$91,500 - $91,500•Onsite

About The Position

The Facilities Services Manager is responsible for overseeing the delivery, quality, and continuous improvement of all soft services within a facility or portfolio of buildings. cleaning, waste management, front-of-house, mailroom & supplies, landscaping, and related non-technical support functions. This role ensures that these services contribute to a safe, welcoming, and efficient workplace environment for all building occupants.

Requirements

Bachelor’s degree in Facilities Management, Hospitality, Business Administration, or a related field is preferred. Equal consideration will be given to candidates with relevant experience in lieu of a degree.
Proven experience (typically 3-5 years) managing soft services within a facilities or property management environment.
Strong knowledge of soft services operations, contract management, and health and safety regulations.
Excellent leadership, communication, and interpersonal skills.
Ability to manage budgets, analyze data, and implement cost control measures.
Strong organizational and problem-solving abilities.
Proficiency with facilities management software and Microsoft Office Suite.

Responsibilities

Service Delivery Management: Oversee the delivery of all soft services, ensuring they meet contractual obligations, service level agreements (SLAs), and company standards.
Team Leadership: Manage, lead, and motivate in-house staff and contracted service providers. Conduct performance reviews, training, and succession planning to build a high-performing team.
Vendor and Contract Management: Source, select, and manage third-party vendors for services such as cleaning, food & beverage and landscaping. Monitor vendor performance and ensure compliance with contracts.
Budgeting and Cost Control: Prepare and manage budgets for soft services, identify cost-saving opportunities, and ensure optimal resource utilization.
Health, Safety, and Compliance: Ensure all soft services operate in compliance with relevant health and safety regulations, environmental standards, and company policies.
Customer Service: Serve as the primary point of contact for building occupants regarding soft services. Address concerns, gather feedback, and implement improvements to enhance occupant satisfaction.
Continuous Improvement: Identify and implement process improvements, technological solutions, and sustainability initiatives to enhance service quality and efficiency.
Reporting: Prepare regular reports on service performance, incidents, and key metrics for senior leadership.