Manager of Facilities & Security

The New Children's Museum•San Diego, CA

8d•Onsite

About The Position

The Manager of Facilities and Security is a key leadership role responsible for the safe, efficient, and smooth operation of the Museum’s buildings, grounds, and infrastructure. This position oversees custodial, maintenance, and security staff, ensuring a well-maintained, welcoming, and secure environment for all visitors, staff, and artists. The Manager leads daily operations, responds to immediate safety and facility needs, and upholds compliance with safety, regulatory, and operational standards.

Requirements

High school diploma required; post-secondary education or facilities-related certifications preferred.
5+ years of security or facilities-related experience, with demonstrated grown in role and responsibilities.
2+ years of experience supervising security, custodial, or maintenance staff.
Strong organizational and problem-solving skills with the ability to balance multiple priorities.
Ability to remain calm and make quick decisions in emergency situations.
Strong interpersonal and communication skills; able to work effectively with staff, visitors, vendors, and external partners.
Proficiency with Microsoft Office (Word, Excel, Outlook) and familiarity with facility/security systems (access control, CCTV, alarms).
Enthusiasm for working in a family-centered, nonprofit environment.

Nice To Haves

Current CPR/AED/First Aid certification.
Guard Card certification.
Fluency in Spanish.

Responsibilities

Oversee the daily operations, upkeep, and functionality of all building systems, including HVAC, electrical, plumbing, fire alarms, and general repairs.
Develop and monitor preventive maintenance schedules to ensure systems are reliable and safe.
Support special projects and renovations in coordination with leadership and external contractors.
Supervise custodial and maintenance staff, ensuring the Museum is consistently clean, safe, and guest-ready.
Supervise security staff, including hiring, scheduling, training, performance management, and coaching.
Maintain and update employee access information in the Museum’s Siemens SiPass Access Control System.
Oversee and monitor the Museum’s closed-circuit TV (CCTV) and alarm systems.
Respond to and document incidents, accidents, and emergencies, including providing first aid when necessary.
Deter undesirable activity outside the Museum with a firm and respectful presence and by coordinating with local authorities or park partners as needed.
Conduct regular rounds of the Museum floor, monitoring for visitor and staff safety and installation integrity.
Coordinate annual CPR, first aid, and active shooter trainings.
Conduct quarterly evacuation drills and new hire safety orientations.
Lead and facilitate the Museum’s Safety Committee, fostering a culture of preparedness and compliance.
Ensure compliance with local, state, and federal safety regulations and codes; implement corrective actions as needed.
Oversee safety and security needs for evening and special events (approx. 15 annually).
Assist with load-ins/outs and installation-related facility support.
Maintain awareness of Museum rules, policies, hours, and key exhibitions to provide accurate information and model integrity in guest interactions.
Serve as primary liaison with San Diego’s Clean & Safe program and SDPD RSVP volunteers to proactively address park and community safety needs.
Coordinate with contractors, vendors, and service providers to ensure quality delivery of facility and security-related services.