Manager of Export Order Processing and Customer Service

Hormel Foods Family of Companies•Austin, MN

4h•Onsite

About The Position

Hormel Foods Corporation, based in Austin, Minnesota, is a global branded food company with over $12 billion in annual revenue across more than 80 countries worldwide. Its brands include Planters®, Skippy®, SPAM®, Hormel® Natural Choice®, Applegate®, Wholly®, Hormel® Black Label®, Columbus®, Jennie-O® and more than 30 other beloved brands. The company is a member of the S&P 500 Index and the S&P 500 Dividend Aristocrats, was named one of the best companies to work for by U.S. News & World Report, one of America’s most responsible companies by Newsweek, recognized on Fast Company’s list of the 100 Best Workplaces for Innovators, received a perfect score of 100 on the 2023–24 Corporate Equality Index and has received numerous other awards and accolades for its corporate responsibility and community service efforts. The company lives by its purpose statement — Inspired People. Inspired Food.™ — to bring some of the world’s most trusted and iconic brands to tables across the globe. For more information, visit hormelfoods.com [http://www.hormelfoods.com].

Requirements

3+ years of experience in supply chain customer service
Proven experience in successfully managing, leading, and developing a team.
Strong communication skills.
Strong leadership skills
Strong Excel Skills
Problem solving and decision-making skills.
Experience with order processing systems, Oracle preferred.
Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
Applicants must not now, or in the future, require sponsorship for an employment visa.

Nice To Haves

Demonstrated experience with exports, ordering processing, excel
International customer service experience
Bilingual.

Responsibilities

Supervises a team of Export Customer Service Representatives who handle the daily supply chain customer service functions necessary to drive success for the Hormel Foods International business.
Serves as the primary escalation point for complex customer service situations as they arise.
Understands Hormel policies and business unit functions, to be able to resolve customer inquiries, while doing what’s best for Hormel Foods and the customer.
Ensure all export shipments are compliant with U.S. and foreign government requirements including US government mandated entry of Electronic Export Information (EEI) in the US government Automated Export System (AES).
Regularly reviews customer service processes to ensure we are being efficient and effective.