Manager of EAP - Business to Business

Pine Rest Christian Mental Health Services • Grand Rapids, MI

3d

About The Position

As the Manager of EAP at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion. The Manager of EAP promotes the success of Pine Rest through the coordination of the Employee Assistance Program. Provides advice and counsel to staff and represents the organization to businesses, healthcare institutions, governmental agencies, community organizations and other public entities. The manager is dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Requirements

• Masters or Doctoral degree in licensed clinical area .
• Ability to provide care/service within the scope of: Holding a conviction to express Christ’s love and compassion to recipients of services, coworkers, and surrounding communities through integrity, stewardship, empowerment, the promotion of diversity, equity, inclusion and professional excellence.
• Ability to provide culturally inclusive care with a wide range of individuals in a diverse community setting.
• Substantial interpersonal skills are necessary to provide effective leadership of staff and to develop cooperative work relationships with internal and external customers.
• Interpersonal, verbal/written communication skills.
• Ability to exercise sound judgment and sensitivity.
• The candidate may be required to have a valid Michigan driver’s license and ability access to access Pine Rest Transportation Vehicles for the performance of job duties.
• Leadership skills to direct and facilitate others towards objectives that contribute to the success of the organization.
• Ability to utilize computer systems; computer skills and knowledge of various software packages including various databases and spreadsheet programs.

Nice To Haves

• Three to five years of progressively more responsible work experience in management preferred.
• Certified Employee Assistance Practitioner (CEAP) certification preferred.

Responsibilities

• Communicates and actuates mission to the program staff.
• Delivers direct clinical service to clients including but not limited to assessment, counseling, referral, and case management.
• Responsible for the overall management of the program’s daily operations to provide the best customer care, achieve quality improvement, fiscal productivity, and client satisfaction.
• Implements strategic and operational plans for program flowing out of overall strategic plan for EAP and for the organization.
• Develop and maintain relationships with current and potential customers.
• Cultivate and maintain relationships with benefit brokers.
• Leads department customer service initiatives.
• Monitors and reports annual, quarterly, monthly, and weekly goals to encourage progress within the department.
• Practices stewardship when developing and adhering to departmental budgets.
• Enhance business development by pushing information out to brokers.
• Market to employers and professional associations.
• Participate in Pine Rest’s strategic planning for EAP with Director and EAP team
• Plans department activities within the framework of performance improvement initiatives.
• Documents the plans, projects, progress, results and related issues of these activities.
• Clearly communicates expectations, requirements, results, and issues to staff and provides clarification of key policies.
• Provides or coordinates education for staff on key policies and procedures.
• Develops procedures and monitors staff for improved performance.
• Serves as a role model and mentor for staff to encourage their development and successful accomplishment of program goals and strategies.
• Gives and solicits feedback from staff to ensure a high quality of service and favorable staff relations.
• Holds assigned staff accountable for the actualization of strategies, plans, and budgets.
• Participate and/or ensure PR presence in appropriate public speaking engagements.
• Manage partnerships (ORS, Marketing, Finance, Perspectives, Life Advantages, Rhoades McKee).
• Manage sales (working knowledge, ability, desire, especially so with bigger accounts).
• Responsible to uphold the healing ministry of Christ through relationships that honor integrity, stewardship, empowerment, the promotion of diversity, equity, inclusion, and professional excellence.
• Must maintain annual training and demonstrate competency in the required programmatic training.
• Maintains knowledge of current trends and developments in field by reading appropriate books, journals and other literature and attending related conferences, seminars and the like.

Benefits

• Medical, dental, vision & life insurance plans
• 403(b) retirement match contribution by Pine Rest
• Generous PTO for full and part time employees
• Tuition assistance & loan forgiveness
• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University provides generous discount on tuition for employees and family members.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Number of Employees: 251-500 employees