Manager of Drug & Alcohol Testing Programs

Examinetics Inc•Overland Park, KS

12d•Onsite

About The Position

Examinetics is looking for a knowledgeable and motivated individual to join our growing team as a Manager of Drug & Alcohol Testing Programs! This position will be at our corporate office in Overland Park, KS. This individual will serve as the organization's account leader and enterprise subject matter expert for all drug and alcohol testing programs. When you join our team, you will help our clients keep their employees healthy and safe. Come join our rapidly growing company and work with the best!

Requirements

Demonstrated expertise in drug and alcohol testing programs within regulated and unionized environments.
Proven experience owning and managing complex or enterprise client accounts.
Strong working knowledge of MIS reporting and regulatory documentation requirements.
Experience supporting multi-state programs with varying regulatory and contractual frameworks.
Strong executive presence and ability to manage high-stakes client relationships.
Medical Review Officer Assistant (MROA) certification required.

Nice To Haves

Senior leadership or advisory experience within a drug and alcohol testing organization or regulated healthcare/compliance environment.
Track record of improving client satisfaction, reducing escalations, and strengthening long-term client partnerships.
Experience serving as a Designated Employee Representative (DER).
Demonstrated ability to balance commercial objectives with regulatory integrity.

Responsibilities

Serve as the primary relationship owner for enterprise and high-complexity drug and alcohol testing accounts.
Act as the executive-level advisor to client leadership on program strategy, regulatory posture, and operational risk.
Own the client experience for assigned accounts, including issue resolution, expectation management, and long-term account health.
Lead client governance activities, including business reviews, program evaluations, and executive-level communications.
Drive client retention and expansion by building trusted partnerships and demonstrating program value.
Serve as the internal SME for DOT and non-DOT drug and alcohol testing programs across all U.S. jurisdictions.
Provide authoritative interpretation of federal, state, and contractual requirements, particularly in unionized environments.
Interpret collective bargaining agreements and translate requirements into defensible operational processes.
Advise clients and internal stakeholders on complex compliance and policy matters.
Deliver consultative support to clients navigating regulatory changes, audit findings, or operational challenges.
Lead client education initiatives, ensuring stakeholders clearly understand program requirements and implications.
Manage sensitive client situations, escalations, and remediation efforts with professionalism and credibility.
Proactively reduces complaints and disputes through structured communication and transparent documentation.
Ensure client programs remain compliant with all applicable regulations and contractual obligations.
Maintain accountability for accuracy, timeliness, and completeness of MIS and regulatory reporting.
Identify compliance and operational risks at the account level and implement corrective strategies.
Escalate clinical and regulatory issues to the MRO or clinical leadership as appropriate.
Conduct routine account-level program reviews to assess compliance, performance, and client satisfaction.
Develop and maintain standardized client-specific documentation, protocols, and guidance materials.
Improve collector education, policy adherence, and enforce consistency across client populations.
Implement workflow improvements that enhance service delivery and client experience.
Act as the client advocate within the organization, aligning operations, clinical, and compliance teams around client needs.
Provide training, coaching, and advisory support to internal teams supporting assigned accounts.